Reviews of Gideon Putnam Hotel

Great location, good restaurant, and comfortable beds.  The location inside Saratoga Springs Park is very nice.  The hotel is older and it definitely shows.  We booked a Deluxe King which was large and had a walk in closet.  The bathroom was small though and the room was not very well cleaned.

I am writing to provide feedback on our recent stay at the Gideon Putnam Hotel. This was meant to be a special anniversary celebration, and we chose your property because of the wonderful experience we had there some 20 years ago. Unfortunately, the quality of this visit did not align with our expectations, nor did it justify the rate of more than $600 per night. Several specific concerns contributed to our disappointment: • No staff was available to assist with our luggage upon arrival, and the front desk personnel were less than welcoming. • The guest room was not of acceptable quality: the overall appearance was dingy, the carpet was worn and in need of cleaning, the beds were poorly made, and the towels were old and in need of replacement. • No complimentary bottled water was provided. We were required to purchase three bottles of water at the front desk for $15. • The dining facilities did not reflect a five-star rating. The dining room appeared dated and in need of a thorough cleaning and updating. While the wait staff were attentive and professional, the overall atmosphere was not inviting. In addition, no lunch service was available, and the dinner menu was very limited. Given the cost of the stay, the level of service and condition of the property were not consistent with what should be expected. Our visit, regrettably, fell well short of the standards we associate with a property of this reputation and price point. I hope you will take this feedback under serious consideration, as the Gideon Putnam has the potential to once again provide the welcoming, high-quality experience that guests anticipate.