Holiday Inn Properties in Shanghai

My hotel experience was very pleasant , from the moment I entered until the moment I left. The front desk JACOB was very fast and attentive , he knows what he is doing and does it very well, the manager HEB is very welcoming and respectful and helped me out to add extra pillows , the room was spacious and clean , the AC worked very well and the bed is really comfortable , the hotel is near the airport so you can listen to airplanes until 11 pm however it didn’t affect my sleep. I would happily stay again.

Excellent overall, and the location is absolutely superb! It's very close to the Oriental Pearl TV Tower, making it perfect for sightseeing. I stayed here for a conference, and the hotel's ambiance was wonderful. Plus, it has a swimming pool, which was a great way to relax and unwind after stressful meetings.

Here’s a polished, friendly, family-style hotel review you can paste directly into the app: ⸻ We had an excellent stay at Holiday Inn Shanghai Hongqiao West with my family. The hotel was spotless, and our room was very clean and well maintained. The location is convenient, especially for travelers using Hongqiao Airport or the railway station. The staff were friendly, professional, and always ready to help. Check-in and check-out were smooth, and we really appreciated the warm service throughout our stay. The amenities were great for families — comfortable beds, spacious rooms, and a peaceful environment. Breakfast had a good variety, and everything was fresh and well organized. Overall, we had a wonderful experience and would definitely stay here again. Highly recommended for families and anyone looking for comfort and convenience near Hongqiao.

I really enjoyed my stay. The room was very spacious, modern, and impeccably clean, with all the amenities needed for a truly comfortable experience. The service was outstanding from the moment I arrived, security greeted me warmly from a respectful distance and thoughtfully held the doors open. The receptionist was friendly, efficient, and generously offered me a complimentary upgrade. A special shout-out to Denise Zhang, who kindly assisted by bringing my suitcases to my room. Overall, a wonderful experience with exceptional hospitality. I look forward to my stay again in June! Thank you!

I recently booked five rooms at Holiday Inn Nanjing Road for my guests, but the experience did not meet expectations. While the hotel is well-located and the staff were polite, the service level needs improvement to match today’s hospitality standards. Despite clearly booking Queen-bed rooms, one of my guests was given a twin-bed room during check-in. This created an embarrassing situation for me, especially since these were high-value guests and I had assured them of proper arrangements. For an international brand, accuracy in room allocation and attention to guest requirements should be handled with more professionalism. In addition, the hotel would benefit from an upgrade to align with modern service trends. I hope the management takes this feedback seriously and improves both the booking accuracy and overall guest experience in the future.

The room had a subtle lemon scent, creating a fresh and airy atmosphere. The TV's high-definition picture quality made watching movies feel like being in a cinema. The outlets even had USB ports, so I didn't need to unplug my phone charger. Xiao Jin said, 'If you have any issues, press 0 for the front desk,' which was reassuring!

1. The room was quite spacious and clean, though the bathroom was a bit small, and the shower pressure was low with water not being particularly hot. The bedding was comfortable, and there's a desk (convenient for kids to do homework). Overall, the room was very quiet, perfect for rest. 2. The hotel's location is excellent, with a food street downstairs and a RT-Mart supermarket nearby, offering plenty of takeout options! The staff are exceptionally warm and attentive. They are very responsive to guest requests. The male manager who checked us in was especially enthusiastic and thoughtful. On the day of checkout, I wanted to take my child swimming, and when I asked a female staff member, she immediately extended our stay by two hours, which I really appreciated! 3. There's also a shuttle service to Disneyland! The shuttle driver was excellent!! He even offered bottled water on the bus when we came from the 'death bridge' (a local nickname for a difficult-to-cross bridge/overpass)!! Truly outstanding, a fantastic experience! 4. The hotel pool is suspended, which is quite fun, and the kids' corner is also interesting. Breakfast was decent, and there were many international tour groups. Overall, it's a hotel with incredible value for money. I'm considering staying here every time I visit Disneyland in the future; a two-night stay here is very relaxing.

Feel comfortable for the business trip, recommend for the business person to feel better

I booked this newly opened hotel hoping for a clean and hygienic stay. The location is convenient for taxis, and directly opposite is the Financial Street Shopping Center, making dining easy. The two front desk staff members who checked me in attentively asked about my needs and arranged a room accordingly, even helping with my luggage. Despite being close to Shanghai Railway Station, the room was quiet at night and offered a good view. The breakfast had a rich variety of delicious dishes. As an IHG member, I received a complimentary drink. The lobby coffee was a pleasant surprise! When checking out, it was raining, and the taxi driver refused to get out to help with my luggage. A kind lady from the front desk braved the rain to help me load it into the trunk; I'm especially grateful for her assistance! During my stay, any issues were addressed promptly by the staff and management, who offered solutions with sincere attitudes. Excellent service truly lies in good after-sales support and a robust system. I hope they continue to strengthen their management and maintain this high quality of service in the future!

This was my second visit to Disney, and after a lot of searching, I chose the Holiday Inn. It really exceeded my expectations! First, let's talk about the hotel's service. They offer shuttle buses to the airport, Disneyland, and the zoo, all running on schedule. The drivers are proactive in contacting guests and have excellent attitudes. The hotel is only about ten minutes from Disneyland, with morning drop-offs and evening pickups. Secondly, the hotel's service – I really have to give them a thumbs up! I've stayed in many hotels, but not every one has a butler or customer service representative actively contacting guests to ask about their experience. It truly shows confidence in their service to proactively ask. Putting myself in their shoes, I would definitely tell them how satisfied I am. Thank you all so much! The facilities, hygiene, and breakfast were also great. I'll definitely book this hotel again if I come back!