Anonymous User
August 15, 2024
1) The hotel does not provide parking (which is understandable in the area of Xinhua Road), but when I asked the hotel front desk where to park, they hesitated for a long time and could not give any useful information, which was very unprofessional;
2) The hotel defaults to check-in time at 14:00 and check-out time at 12:00. We arrived at the hotel at 14:06, but were told that the room was not ready and the previous guests had not checked out;
3) In the process of dealing with the hotel's lack of rooms, the female waiter at the hotel front desk was still quite unprofessional, avoiding my eyes everywhere, and speaking vaguely, unwilling to give a clear solution. At first, she just asked me to sit on the side and wait, and did not tell me why I had to wait and how long I had to wait. After that, I was obviously unhappy and contacted Ctrip. She recommended another room of the same price and told me that this room had been cleaned up. She asked another male waiter to take me to see it. As a result, I saw the picture below when I entered the room. I was not interested in going into the bathroom.
4) After communicating with the male waiter, I learned that the two guests in the original room refused to check out after the time limit. Finally, they dragged it out until 14:20. The hotel did not seem to charge them for the late check-out. If the rogue behavior of the previous guests is to be paid by the later guests, I can only further question the hotel's operating level;
5) The sanitation of the guest room is very average. The aunt did not wipe the brown stains on the bathtub; the water tank of the capsule coffee machine was obviously used for a long time and had not been emptied and cleaned, and there was water vapor inside. In addition, it is amazing that the hotel has other disposable utensils, but no toothbrushes. If you want to use them at night, you have to call the front desk and wait for them to be delivered. If it is to respond to the hotel's environmental protection policy introduced several years ago, other disposable items should also be defaulted. Or, they should ask if they need toothbrushes when they check in, so that they can provide them at that time. Moreover, nowadays, not to mention four-star hotels, all international five-star hotels will put them on by default and not give customers any trouble.
Original TextTranslation provided by Google