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Mercure Shenzhen Nanshan Shenzhen Bay Guest Reviews
4.7/5
Amazing
1891 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(1891)
Positive reviews(1867)
Reviews with photos/video(268)
Friendly front desk staff(307)
Delicious breakfast(284)
Would stay again(104)
Quiet & comfortable(72)
Well decorated(45)
Perfect for business trips(43)
Great swimming pool(29)
Delicious buffet(8)
Negative reviews(24)
Guest User
Superior Smart Room (Double bed)
Checked in Apr 2024
Couples
1 Reviews
5.0
/5
Outstanding
Posted on Apr 27, 2024
小姜和小賈服務號
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Guest User
Superior Smart Room (Double bed)
Checked in Apr 2024
Business travelers
1 Reviews
5.0
/5
Outstanding
Posted on Apr 26, 2024
I was deeply impressed by the service of Mercure Shenzhen Bay. The staff, Manager Li and Xiao Wang, were particularly enthusiastic and always kept smiling, which made people feel particularly warm. Xiao Peng responded quickly to the needs of the guests and provided all kinds of thoughtful suggestions and help. During my stay, this high-quality service made my stay more comfortable and pleasant. I will choose here again next time.
I was deeply impressed by the service of Mercure Shenzhen Bay. Manager Li was very enthusiastic and always smiling, which made people feel particularly warm. Xiao Peng responded quickly to the needs of guests and provided all kinds of thoughtful suggestions and help. There are robots for take-out delivery, which my daughter loves. The heated swimming pool is a plus. During my stay, this high-quality service made my stay more comfortable and enjoyable. I will choose here next time.
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Guest User
Superior Smart Room (Double bed)
Checked in Apr 2024
Business travelers
2 Reviews
5.0
/5
Outstanding
Posted on Apr 22, 2024
感謝李經理,入住體驗較好
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Guest User
Superior Smart Room (Double bed)
Checked in Apr 2024
Solo travelers
1 Reviews
4.7
/5
Amazing
Posted on Apr 23, 2024
I had a very pleasant stay at the Mercure Nanshan, the room is modern, well equipped and decorated. But the best of all is the cordiality and service of the Hotel staff, of which I especially highlight Mr. Stephen and Miss. Jiang from the Hotel reception/front desk who are extremely friendly and always willing to help you with whatever you needed.
Response from Property: We are honored to provide you with meticulous and cinsiderate service.Your appreciation of our service team is the greatest affirmation of our work.
good hotel , good location, stephen is a good manager here
Response from Property: Dear value guest: it’s our great pleasure to have you stay here with us and give us such a great feedback! We hope the Mercure hotel Nanshan is your your home far away home and We are looking forward to seeing you soon!