Red Roof Inn Hartford - Vernon

Very nice hotel to stay at. they don’t charge you extra for having a pet. Very nice and friendly staff.

The room was clean but could use some improvements. The mattress was a little too firm. The service at the front desk was unprofessional and not very helpful and they didnt provide the correct directions on the room location which caused us to have to have to walk around outside to the opposite side of the building to get to our room. The room appeared clean but smelled like a barn.

The attitude of the boss is rubbish. The bed sheets and duvet covers were dirty. I asked the boss to get another set of duvet covers and change them myself. He was still unwilling. He actually said that he would not change the bed sheets.

Hallways smoky. No soap in dispensers in bathroom. Not a bad value for the price, but would not stay here again.

The shower was gross, mildew and mild. The doorknob was broken. The floor in the room was dirty, nothing cleaned underneath or behind nightstands. The hallways wreaked of cigarettes and ****.

There Was no shade in the window. The room was like very bright in the dark, trying to sleep. The beds mattresses were hard as a piece of wood.

just a horribly overpriced rate for an ok inn stay, but everywhere else was sold out so it is what it is right

I will not be returning to this hotel. At first, it was about the guests: a car in the parking lot that thad very obvious bullet holes in the front fender and hood that screamed "this is a safe area", the dude hanging outside the front door smoking a joint (mind you, I arrived at almost 3am on a Friday night). After finally checking in, I get to my room and two rooms around me were partying and talking very loudly. They were still talking very loudly at 4:50 when I finally shoved my earplugs in and went to sleep. That was my first night of a multiple night stay. The second night was minimally quieter, woke up choking on the smell of pot and had to shove a towel under my door (this is supposed to be a smoke free hotel) The morning comes to check out, and this is when the guests are no longer the problem, the hotel staff was. I am aware that check out time is at 11am and was getting ready to leave. At 9am housekeeping knocks incessantly door to door. I was in the shower and afraid they were going to open the door if I didn't answer, so I stopped the shower and got out to answer (after confirming it was indeed housekeeping) and he only asked "when are you leaving?" Are you serious? I know he heard the shower and the bathroom fan going, the walls are paper thin! I walked out at about 9:30 fully packed to check out, at which time someone else asked "what room are you?" Feeling literally chased out of the hotel. I will not be returning.