Che Engku Rozeeta Abdullah
August 11, 2023
We had a fab holiday staying at the Hyatt Regency Paris. The hotel is typical of most Hyatt chains around the world. Very clean, efficient with nice bar & restaurant. The view fr the skybar was fabulous as well as fr our room. But to me the star of the hotel is the staff. They are friendly, most accommodating and go all out to make your stay a happy one ….fr the reception, concierge to the waiters and doormen. Their housekeeper broke my sons perfume, and they left a note to apologise & said they will get a replacement. They searched everywhere for the brand but couldnt find it. They repeatedly apologise & asked what they can do. They gave chocolates to my daughter. We told them it was ok but the chief concierge, Oliver Mordelet insisted. In the end he gave us a free vip taxi to our train station and waived the extra charge for late check-up. We were so touched by their genuine kindness and professionalism. We have been to Paris many times but this is the first time we felt so welcome. Thank you so much staff of Hyatt Regency Etolie. We will be back for sure!!!!