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5 star

The St. Regis Toronto
4.3/5128 Reviews

The St. Regis Toronto

Downtown Toronto Toronto|0.77km from Atrium
Possibly one of the best hotels we’ve ever stayed at. However, I can’t give full 5 stars to Hotel St. Regis Toronto for reasons that I’ll explain later. On the subject of location, the Hotel St. Regis in Toronto is in a very fantastic location in downtown Toronto with many of the city’s main sights and attractions (CN Tower, St. Lawrence’s Market and Yonge-Dundas square) all within short walking distance from this hotel. Readily accessible through RideShare apps too. Regarding staff, they were super friendly and helpful, in our experience. We initially had some debit card issues at check-in and admittedly, we should have been better-prepared for the credit card culture in North America. Thankfully, St. Regis were very flexible and our debit card issues were eventually resolved. I’m truly impressed by how accommodating St. Regis are for those of us who are from places that very rarely use credit cards. The offer of complimentary water at check-in was also appreciated. The housekeeping team, especially the Filipinos, were very thorough, kept our suite spotless and respected guest privacy. And on check-out experience, this is where St. Regis Toronto loses points for me. The check-out process took way longer than what is typically expected especially for a 5-star location (should be <10 min but took about 30 min for us). Unfortunately, a bit of the little time we have left in Toronto was wasted. What’s also disappointing was this time, there was no offer of complimentary drinks (even tap water, which is free and generally safe to drink in Toronto) while we wait. Admittedly, the staff seemed overwhelmed and visibly stressed during the time we were trying to check-out but I hope the situation improves for the St. Regis Toronto team in the future. On the atmosphere, it was magnificent and luxurious. These two words came to mind when we first entered the lobby. The grandiose look of Hotel St. Regis in Toronto permeated the whole building, from the hallways to our suite. In terms of our room, we booked the Grand Suite which was on the 28th floor and the views from up there, especially at night, were phenomenal. Our suite was very spacious and generally had plenty of storage room. St. Regis Toronto also loses some points here when it comes to storage since we found that there was insufficient storage space for cold items and there was no freezer either. The heated floors and the walk-in shower were also fantastic. The accent wall, mood lighting, clever use of marble for the room design and chandeliers were wonderful touches too, contributing to the luxurious atmosphere of this hotel. The living area of the Grand Suite was our favourite area, especially at night. I’m going to mention the views from the Grand Suite again as they were truly spectacular. On the online engagement. at the time of writing, I found the low level of engagement by St. Regis Toronto with online reviewers here at Google disappointing. I think the hotel should make more of an eff

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Business travel

The St. Regis Toronto
4.3/5128 Reviews

The St. Regis Toronto

Downtown Toronto Toronto|0.77km from Atrium
Possibly one of the best hotels we’ve ever stayed at. However, I can’t give full 5 stars to Hotel St. Regis Toronto for reasons that I’ll explain later. On the subject of location, the Hotel St. Regis in Toronto is in a very fantastic location in downtown Toronto with many of the city’s main sights and attractions (CN Tower, St. Lawrence’s Market and Yonge-Dundas square) all within short walking distance from this hotel. Readily accessible through RideShare apps too. Regarding staff, they were super friendly and helpful, in our experience. We initially had some debit card issues at check-in and admittedly, we should have been better-prepared for the credit card culture in North America. Thankfully, St. Regis were very flexible and our debit card issues were eventually resolved. I’m truly impressed by how accommodating St. Regis are for those of us who are from places that very rarely use credit cards. The offer of complimentary water at check-in was also appreciated. The housekeeping team, especially the Filipinos, were very thorough, kept our suite spotless and respected guest privacy. And on check-out experience, this is where St. Regis Toronto loses points for me. The check-out process took way longer than what is typically expected especially for a 5-star location (should be <10 min but took about 30 min for us). Unfortunately, a bit of the little time we have left in Toronto was wasted. What’s also disappointing was this time, there was no offer of complimentary drinks (even tap water, which is free and generally safe to drink in Toronto) while we wait. Admittedly, the staff seemed overwhelmed and visibly stressed during the time we were trying to check-out but I hope the situation improves for the St. Regis Toronto team in the future. On the atmosphere, it was magnificent and luxurious. These two words came to mind when we first entered the lobby. The grandiose look of Hotel St. Regis in Toronto permeated the whole building, from the hallways to our suite. In terms of our room, we booked the Grand Suite which was on the 28th floor and the views from up there, especially at night, were phenomenal. Our suite was very spacious and generally had plenty of storage room. St. Regis Toronto also loses some points here when it comes to storage since we found that there was insufficient storage space for cold items and there was no freezer either. The heated floors and the walk-in shower were also fantastic. The accent wall, mood lighting, clever use of marble for the room design and chandeliers were wonderful touches too, contributing to the luxurious atmosphere of this hotel. The living area of the Grand Suite was our favourite area, especially at night. I’m going to mention the views from the Grand Suite again as they were truly spectacular. On the online engagement. at the time of writing, I found the low level of engagement by St. Regis Toronto with online reviewers here at Google disappointing. I think the hotel should make more of an eff

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Breakfast

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Explore Guest Reviews of Hotels in Toronto

Searching for hotels near Atrium? Compare room rates and reviews to find your ideal stay.
DoubleTree by Hilton Toronto Downtown
4.3/586 Reviews
Downtown Toronto
The staff is fantastic! It was a 20 minute walk to scotia bank arena. The towels and the bedding didn’t smell fresh. I’m sure they are clean maybe their laundry machines need to be replaced. Overall we had a comfortable stay.
Chelsea Hotel Toronto
4.1/5104 Reviews
Downtown Toronto
Service was excellent. Facilities was excellent Food was fresh and enjoyable. Noisy streets at night. No notepads at the phone in the rooms. Beds were very comfortable.
Cambridge Suites Toronto
4.4/5119 Reviews
Financial District
We stayed four nights at the hotel. The check in was quick and easy. The housekeeping services each day were very good. The restaurant onsite was not open but there are several coffee shops in the immediate area so that wasn't a problem. The public transit was close by and it easy to access. The reason we won't give the hotel five stars is because the WiFi was terrible. The routers were old and not secure, the service was very slow and we were not impressed.
Pantages Hotel Toronto Centre
4.3/5114 Reviews
Garden District
My parents were there for my mums surgery (it is right opposite St Michael's Hospital) for the third time, I reached out to the hotel to request an early check in and for them just to extend extra care as I am in Vancouver and could not be there(travel restrictions). Shivani from the Marketing Team was quick to respond to my request, she assured me the message had been conveyed to the concerned persons at the hotel and my parents would be well taken care off, my mum called me right after they check in, not only were they given a CLEAN, SAFE, BEAUTIFUL, SPACIOUS HOTEL ROOM, they had such a warm welcome and Pela the receptionist actually remembered them from the last time they stayed. It is during these trialing times that these hospitality industry leaders serve as true heroes as they continue to create treasured experiences for people despite the conditions they are going through, the worry of what will happen to them tomorrow..... Just the comfort of knowing from miles away that my parents at the Pantages were 'at home' was indeed a priceless experience. We will keep booking Pantages when in Downtown Toronto for their amazing service and for always being ready to go the extra mile for their guests and I strongly recommend this hotel to any guest.....
Sheraton Centre Toronto Hotel
4.5/5192 Reviews
Downtown Toronto
Got to the hotel a little after 9 am as my flight got in earlier than expected. It was raining and cold. Was wondering if they'd have a room that early to give me and yes they did😁😃😄I was checked in immediately and given a room on the 29th floor. Lovely room with a view of CN TOWER. Nothing was lacking. Room was fully equipped with all the amenities needed for a comfortable stay. All the staff I encountered during my 4 night's stay was very pleasant and helpful. I am looking forward to my next trip to Toronto in August and I will be rebook this hotel for sure. I would definitely recommend staying here. Thanks to everyone there who made my stay there a memorable one.
Hampton Inn & Suites by Hilton Toronto Downtown
4.6/533 Reviews
Garden District
Hotel was really great. The whole hotel seems to have been recently renovated and the rooms are big and clean. Hotel staff was very helpful and were always happy to help! The included breakfast is way ahead of most hotels for a complimentary breakfast. Hot food and a good selection. The location is perfect, less than 10 minutes from the subway and next to a streetcar stop. Hotel is almost in the heart of downtown so it's easy to come and go as you want during the day. I recommend this place and would definitely like to go back again!

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