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Booked Deluxe King Room with breakfast included. Room was spacious and breakfast was great. Yet the standard of housekeeping was far from satisfactory. First, hairs were found at the wrap for the wire of the hair dryer the moment I checked in, and small scrap of paper was also found on the inside of a towel. Without any notice/sign in the room about the hotel's green housekeeping policy (if any), towels heavily loaded on the hook and hangers in the bathroom were not collected even on day 3 of my stay (there was no bath tub in the room to place used towels). Packs of cotton pads, cotton buds and small soaps were not refilled even when totally used up. Interesting enough, when enquired with front desk if that was the hotel's policy not to so collect the towels and make the refill unless express requests were made, the answer was in the negative. The charging of tips for breakfast is another interesting issue. My husband stayed at the hotel for 2 nights (with breakfast included) before my arrival. When he checked out, he was asked to pay for tips for 1 breakfast. After clarifying if tips should be paid for 2 breakfasts instead, front desk apologized for having wrongly charged for any tips as all charges should have already been included when making the hotel booking. Yet on our checking out after 5 nights' stay with the hotel, we were told that we had to pay for tips for 2 days' breakfast. We again enquired about the hotel policy and explained that we were willing to pay but wondered why tips weren't charged for all 5 days for our stay. No explanation was given and the staff (probably thought that we did not want to pay) just advised that the charges would be waived. I have stayed at Park Hyatt Bangkok and the service was excellent. Was thus surprised to had those experience at Park Hyatt Toronto.

When staying at the hotel, the front desk informed that all non-alcoholic beverages in the mini-bar are free because they have been prepaid. After that, bring some desserts. Someone knocked on the door at night, asking if a turndown service was needed. Before leaving, I was told that there are additional charges: facility charge $12, Neighbourhood Mktg $4.89. This is required upon check-in.

A very good hotel with great service, sanitation and hardware. The price of hotels of the same level in North America is basically the same, much more expensive than that in China. Breakfast is not a buffet, it is all ordered.

The reason for choosing Ritz is to value service. But I think Ritz Toronto didn't do that! Ritz discriminates in room arrangement! When I first stayed for two nights, I was assigned to the 10th floor. I was not satisfied and asked for a higher one. I was changed to the 17th floor! As a result, when I checked in again two days later, I was assigned to the 7th floor! I was speechless! And knowing that I had just checked in a few days ago, I wonder if guests are used to it! The most unacceptable thing is that when I left, I asked the concierge to help me move my luggage into the car. I also prepared a tip. As a result, the concierge was extremely unenthusiastic. I reminded him several times but he didn't move. He moved one for every one my friend moved! He even wanted a tip. Where does his confidence come from!

This hotel was well worth the splurge!! Great location and the staff are so friendly and accommodating. They were always quick to help and the rooms were super clean. The pool and gym were also very nice.

The bar near the lobby is nice and they have a beautiful bar. The breakfast is not good. They say is included and they only let you have one option from the menu. Luxury is flexibility. Having to pay extra if I want to eat more in a five star hotel feels cheap.

WOW!!!! This hotel is the total package of; Awesome, extremely, kind, and considerate employees and that is everyone! From the super happy and helpful Beth (Bethlehem) at the front counter, the cheerful and funny room service gentleman, the sunny and bubbly wait staff in their dining facilities, and of course the all-important behind the scene cleaning staff which kept this hotel the cleanest I have ever seen! The lobby was welcoming, clean (you will read this word a few times in my review), and well-appointed. Check-in was a breeze and Beth got us to our room quickly after traveling for over 12 hours on the train. We were too tired to go out to eat so we called room service. The food was excellent, timely, and plenty of it. The room was spotless, everything was so clean you could feel it when you first entered the modern and beautifully decorated room. The layout was so unique, with plenty of storage, extensive use of glass throughout the room, and, customizable lighting. A huge glass shower with a large overhead rainfall showerhead. The breakfast buffet was great, hot, and filling, and the restaurant was very, very clean and had a great cup of coffee as well! The only issue some people may have is the price. For the area, it was located in and the local attractions just minutes away by walking, well worth the price as you get top value for your money. A 2-minute walk to Union Station Via rail, GO train, and the Pearson train was a bonus. Our go-to hotel for Toronto! Thank you, Beth and the rest of the staff for the best, restful stay. FYI, I am no stranger to hotels whether here or abroad having traveled extensively as a military crewmember as well for our pleasure trips. Stayed in 0 stars to ”Dubai” star hotels from cheap to expensive and everything in between.

Very nice..Beautiful view. I would stay there again. A little disappointed with the size of the pool and having to reserve a 2 hour window to be poolside but besides that it was the perfect distance from both BMO field and The Budweiser Stage. Staff were courteous and friendly too.

The hotel is located below the Toronto Tower and is integrated with the Rogers Centre, but the rooms facing the stadium can only watch softball games, so those who want to attend Taylor Swift's December concert don't have to consider it.