B&B HOTEL Eisenach

I arrived in the evening and was bombarded with stories at check-in that didn't interest me at all. Then my booking didn't exist. Then it did. Later I went into town and came back. And I was pestered again about whether I had booked another room. There was no apology! What am I supposed to do with 2 rooms as 1 traveler? Next time I will place more value on service and book somewhere else.

Well located hotel. Easy access to the center. Very clean and modern. The staff is friendly and helpful. There are parking spaces directly behind the hotel at reasonable prices. We would definitely stay here again.

very friendly staff, quiet location, clean rooms and bathroom, WiFi, parking possible, for a fee :)

The hotel is ideally located near the center, and you can quickly reach the sights on foot (market square, St. George's Church and Luther House). The hotel is beautifully furnished. The staff is friendly and helpful. The room was adequate for us and clean. We especially liked the air conditioning, as it was nice and cool in the hotel, even though the outside temperature was 38 degrees. The breakfast was also plentiful. We would happily return.

I booked via ***********, but the man at the reception doesn't seem to like this portal and practically accused me of having booked directly on the B&B website. Background: I stated via Booking that I would arrive between 8 and 9 p.m. I was there at around 8:20 p.m. No greeting, but in the first sentence he said accusatory: "You're late. Other guests arrive late too, but at least call. I could have sold your room again." I then said that I had informed them via Booking and that it was not my problem if Booking cannot or does not want to communicate with B&B. I hit a sore spot and he became really aggressive. Just a bullet point summary of his statements - "What is this supposed to be now?" - "You are denouncing me!" - "You are insulting me!" (I didn't insult you once, but OK...) - "I'm putting you on the blacklist." - "I'm withdrawing your right to stay with you immediately." - "I have been working in the hotel industry for 40 years." On top of that, he threatened to call a lawyer. I have never experienced anything like that before. He was really looking for trouble and made it clear that you were just the stupid paying guest. Especially when you arrive and accuse the guest of not reading the terms and conditions properly. Neither booking nor B&B's website stated that I could not have checked in during that time - their own website said that reception was open until 11 p.m. After a long day at work and a 4-hour train ride, I just wanted to check in in peace. Because I felt threatened, I quickly booked another room in Eisenach.