Borgo Scopeto Wine & Country Relais Reviews
Borgo Scopeto Wine & Country Relais
Località Borgo Scopeto, Vagliagli, ItalyView Hotel Details
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Borgo Scopeto Wine & Country Relais Guest Reviews
4.4/5
Very Good
69 Reviews
Verified reviewsLocation4.4
Amenities4.4
Service4.4
Cleanliness4.4
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All Reviews(69)
Positive reviews(61)
Reviews with photos/video(5)
Negative reviews(8)
Guest User
Checked in Mar 2024
Friends
0 Reviews
Outstanding
Posted on Mar 1, 2024
One of the most memorable stays in Tuscany. The property is absolutely beautiful. Lot of space to walk around, explore and relax. Has two swimming pools with lounging areas and a beautiful bar. Sadly we didn’t have much time to enjoy the places as we were on a driving tour and were out most of the day. Rooms were old fashioned but very comfortable with decent amenities. A few things like creamer or milk for coffee was missing but we didn’t mind. The locker worked on a key which wasn’t very convenient but wasn’t a big deal for us. They served an excellent breakfast and true to the Tuscan fashion with Prosecco and a variety of hot beverages. We had a few dinners at the hotel arranged by the organisers of the tour. Food was excellent and the wine was amazing.
6/9
Response from Property: Dear Meneka G, Borgo Scopeto Relais family were glad to ensure that you enjoyed an amazing stay with us ! Thank you for sharing just how much you loved your time at our hotel and know that we can’t wait to welcome you again. Sincerely, Borgo Scopeto Wine & Country Relais
Guest User
Checked in Jun 2024
Other
0 Reviews
Outstanding
Posted on Jun 1, 2024
We have just returned from this fabulous hotel after a 3 night stay to celebrate our oldest son’s wedding, which was held at a nearby venue. There were people from the UK and the USA as the happy couple live in New York and everyone in our party had the best time of their lives. All 47 of us! The rooms are spotlessly clean and very welcoming. The hotel itself is so charming with lots of character. Inside and outside are immaculately kept and a credit to the wonderful staff who looked after us so well. A special mention for Matilde who organised hairdressers for us on the day of the wedding, thank you so much. All in all this was an amazing experience for us, one we will never forget and we hope to return very soon. Thank you all for everything you did for our party.
Travel67225212061
Checked in May 2024
Other
Posted on May 15, 2024
Do not be fooled by the videos on Instagram. This is not a 5-star property. The hotel is also guilty of FALSE ADVERTISING because they do not offer Air-Conditioning (AC) except for the months of July and August. We arrived on an unusually hot day in April 2024, when the weather was in the 80s Fahrenheit. We tried to turn on the AC but found it was not functioning, and then the front desk staff told us AC is not offered at this time of year. Nowhere in the advertising or the hotel website does it say that AC is only available during a small part of the year. If we had known that, we would have booked a better property. We tried to speak to the hotel manager Francesco Ferruzzi the next morning after an uncomfortable night of sleep, but found out he was not coming to the hotel until the afternoon. We decided to leave, and found a much better hotel (Borgo San Felice) that had excellent rooms and air-conditioning like they advertise!
Guest User
Checked in Apr 2024
Other
0 Reviews
Posted on Apr 25, 2024
We had laptops, earphones and some nice wine bottles stolen from our room at Borgo Scopeto. The manager of the hotel (Francesco Ferruzzi) is the most arrogant and unprofessional hotel manager I have ever met. The hotel does not provide a sufficient locked safe for your belongings. The "safe" in the room was so small, we could not fit more than our passports. No room for laptop. The manager Ferruzzi denies any responsibility. Avoid this hotel at all costs.
Guest User
Checked in Jul 2023
Couples
0 Reviews
Posted on Jul 10, 2023
Borgo Scopeto hôtel is probably the only 5 stars hotel in the world, not providing everyday a complimentary bottle of water. I thought it was a mistake, but the reception desk confirmed that was their policy. Even if you finished your bottle the first day , only one bottle of water for 2 days for 2 people when you are paying more than 600 € / day for a room. About the rooms, they are quite bigs, but no real views on Toscano, no balcony. I have been told that we are not in a standard hotel like Hilton which is the truth. If you plan to come to this hotel with your expensive brand new car, forget it, you will get your car covered of dust because the access road is not paved, which will make you feel very uncomfortable. We had diner in this hotel, the food was average and the portions were small. Toscano is beautiful, but forget Borgo Scopeto hotel.
Response from Property: Dear Mr. Levy, thank you for spending your time to review Borgo Scopeto, many thanks for the nice and picturesque picture you posted as plate at the Hotel entrance. Let us clarify some points with other tripadivsor users: 1) During the middle age was quite hard to find buildings with terraces, as mentioned during your check in every room is unique; even two rooms of the same category can have different particulars (roof, orientation, views; numbers of window). Borgo Scopeto born as medieval fortress. 2) There are two roads to reach Borgo Scopeto, the gravel one that you mentioned is the shortest suggested from the main navigation systems (5 minutes less than the asphalt one); as already happened, during the first day we offered a quick car wash free of charge to our guests. Our bell boy is thanking you for advertising his black Audi, he passed through the gravel road 10 minutes before you took its picture. 3) Could you be more accurate when you define our food "average"? Portions might look small because "La Tinaia" restaurant is not a trattoria where you can eat over dressed and huge portions of ragout , every plate is well finished in each detail from our executive Chef and his team. Hoping to have you again as our valued guest to let you discover the real Tuscan countryside. Sincerely, Borgo Scopeto Wine & Country Relais
Guest User
Checked in Jun 2023
Family
0 Reviews
Outstanding
Posted on Jun 13, 2023
This is the type of hotels that can leave a lasting impression. What is the most important thing in choosing non-urban hotels? This is, of course, the state in which the atmosphere of the place immerses you. It's impeccable service that you don't notice, it's a “welcome drink” served with soul, it's a gourmet breakfast, but it's like at friends' houses, it's quality spa services, it's a rural landscape with a gloss. Relais is in the heart of Tuscany. We only stayed for two days, but it felt like we were there for a week. We will definitely come back!
Response from Property: Dear Guest , We would like to thank you for staying with us at Borgo Scopeto Relais Hotel and for taking the time to post this excellent review. It’s always gratifying to receive positive feedback, and your kind comments will certainly encourage and motivate all our staff members, who endeavor to go above and beyond to ensure our guests have a memorable experience. We cannot wait to host you again soon for another fantastic stay. Sincerely, Borgo Scopeto Wine & Country Relais
Karla
Checked in Oct 2023
Friends
Posted on Oct 31, 2023
I was disappointed with this hotel. Initially seems a hotel where you can sleep peaceful.
I found two major inconvenients.
1) This hotel is in the middle of nowhere. My room was large. It had two floors and two rooms in the upper floor. The doors (front door and room doors) has no interior locks!! Or at least I never found it. Been in the middle of nowhere and some rooms having independent entrance (from the main hotel entrance) this was for me a security issue.
2. No air conditioner!!!! I went during the third week of October. Temperature was oscillating between 60s and 70s and the turned off the air conditioner. The room was very warm!!!! When I called they brought two fans and told to us that we could open the windows. Considering that still is not winter and also this hotel is in the middle of rural area where there are a lot of mosquitoes and other insects forget about open the windows!!
On the other hand the staff was nice. The restaurant is a good one. Restaurant staff was also very nice and accessible.
But my personal opinion is that hotel is too expensive and does not filled my expectations. The most near town is Siena and is 15-20 min from there.
Guest User
Checked in Oct 2023
Other
0 Reviews
Posted on Oct 9, 2023
WHILE I WAS SLEEPING. Burglars came into the room and stole my jewelry, my clothes and cash. Lawsuit has been filled, no movement, I Cannot trust the establishment. I’m so upset with the company. I really wish that the management team would have handled the claim and worked for a speedy reimbursement. As I was sleeping in the room burglars entered my room and another family and robed us. It was terrifying. And the fact that my lawyers are still battling to close out this settlement. I am missing invaluable family heirlooms, clothes, money and my sanity . What a shame since it was a hotel with beautiful grounds, friendly staff. Here I am battling for decency from the borgo team for justice.
Chris
Checked in Sep 2023
Family
Outstanding
Posted on Sep 19, 2023
Borgo Scopeto is a true luxury relais. The rooms are beautifully decorated, everything is geared towards relaxation and creature comfort. I have no qualms with its five star rating. It is truly a beautiful property and a wonderful experience.
Guest User
Checked in Sep 2023
Other
0 Reviews
Outstanding
Posted on Sep 18, 2023
This was not the first time we had stayed here, this is the second time and I can easily say this will not be the last time either. The staff are warm, the rooms large, the setting unbelievable, the food amazing! The servers are awesome especially Christian. The property is great to stroll around, The pools are just amazing. Comfortable beds, huge bathrooms. I would absolutely use this as my go to place in Tuscany
Verified traveler
Checked in Sep 2023
Other
Posted on Sep 11, 2023
Nice welcome. Rooms small. Couldn’t get cup of coffee before breakfast. Breakfast food sufficient. Dinner menu went for fancy rather than taste. Very expensive and average at best. For the price it was not worth it.
margolyn
Checked in Sep 2023
Family
Posted on Sep 7, 2023
This property has beautiful grounds but is in the middle of nowhere.
The hotel is pretty but good is less than mediocre. If you want to eat in town be prepared to pay 90-110 euros for a taxi for a delicious inexpensive meal in town that is much better than the hotel.
The hotel has no air conditioner although they say they do. The rooms are hot and uncomfortable.
The spa hot tub is cold.
Stay closer to Sienna and skip this hotel.
Water is not complimentary be prepare to pay 9 euros per bottle.
Staff service is mediocre.
Lisa
Checked in Sep 2023
Other
Very Good
Posted on Sep 7, 2023
The property is beautiful and impressive. The breakfast buffet was really good and the service was attentive and friendly. The rooms were spacious. Bed is a bit firm and the air conditioning is managed at the front desk. We tried to get ours to go lower than 22 c as the days we were there were extremely hot, but the ac would not adjust and the front desk said that was the minimum and all rooms were set as such. They did bring us a fan which was helpful, but just an fyi if you run hot at night. Pool area is really nice. We did not play tennis but they have a couple courts on property. Overall, most staff was very friendly and helpful. Food was delicious and they make a great Old Fashion
Kristian
Checked in Jul 2023
Other
Outstanding
Posted on Jul 2, 2023
Phenomenal location. All the staff were tremendously welcoming and friendly.
The food and drink options were tremendous as well.
Guest User
Checked in Jul 2023
Couples
0 Reviews
Outstanding
Posted on Jul 2, 2023
The hotel is truly amazing and wonderful. The staff are fantastic and it is a great place to relax. The food is truly exceptional. My one negative is the cost of things and specifically the invitation on check in to ‘try the wine tasting’. We did this, and on arrival at the tasting we were told it was 3 white wines. We are red wine drinkers but thought as it’s complimentary we’ll go with it. Not happy at the end to be given a 60 Euro bill. It certainly took away from an otherwise fantastic stay
Response from Property: Dear Tim , We would like to thank you for staying with us at Borgo Scopeto Wine & Country Relais and for taking a time to post this excellent review. It"s always gratifying to receive positive feedback and your kind comments will certainly encourage and motivate all our staff members ,who endeavor to go above and beyond to ensure our guests have a memorable experience We can"t wait to host you again soon for another fantastic stay ! Sincerely , Borgo Scopeto Wine & Country Relais
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