Warwick

Comfortable hotel with parking. Everything was great. Love the self check in system. Only note for location is slightly away from town and it’s more suitable for travellers with a car. Overall it’s a good experience. :)

Unfortunately there were only 2 young lads working in the whole hotel. They didn’t seem very knowledgable, they charged me for the stay although I had already paid through trip - they did refund me, but that was after I went to speak to them showing them my bank statement.. and my husband then had to go back again to get the refund sorted! For some reason speaking to me wasn’t enough!! They had hardly any meals available in the restaurant. Only burgers! The room itself needs a massive uplift, the bathroom looked really unclean and falling apart. Really sad stay considering it was part of a Christmas gift. Definitely won’t be returning.

What a fabulous stay the room was absolutely great. Staff are so friendly and helpful. The restaurant food was excellent, I would definitely recommend staying here and I will be staying again if I come up here again

Good and bad points, found the staff to be very helpful and pleasant. Check in and paying was easy. When we got to the room although I had booked for two people there was only one set of towels. So first visit down to reception. Towels, extra coffee (there was one of three types of tea, why not two of each). When my wife tried to use the vanity mirror the surrounding light did not work. We later found this was an intermittent fault. We mentioned this to Emma on the way out. She apologised but explained there were no maintenance people in over the weekend. Fair enough. She then said she would give us a free breakfast each. Nice compensation. On or return from dinner Emma called to us and explained that she hadn’t realised we were staying two nights and all our breakfasts would be on the house,

Excellent service from Emma at reception as soon as we arrived. Very helpful and friendly reception. No delay in booking us all in. Thank you.

The room was huge, clean and the beds more comfortable than other hotels I've stayed in. The location was perfect for us... peaceful and close to Stratford upon Avon, Warwick, Leamington Spa and the M40. We enjoyed walking into Warwick town centre from the hotel to enjoy gorgeous Christmas lights in Market Square, the Art Kitchen and Piccolinos! The hotel staff were great and always responsive whenever we needed anything extra such as towels, pillows etc..and Kayleigh surprised us with a 'welcome back' (this was a return visit) gift of wine and chocolates in our room which was an unexpected wonderful surprise!