Hotels near Weekend Max Mara, White Plains

Came to Sonesta to rest the night after having a terrible day and my day immediately became better off of two interactions with the staff. Danaya and a bartender who I saw from 6-7pm. I was on line ready to check in with a down look on my face since I wasn’t able to return home after working a double at the hospital. As I go up to check in I’m greeted with this amazing energy, positive attitude, vibe and aura that can immediately make you smile after just a couple of sentences. This person is Danaya. She made my day so much better after just a small conversation. I did come back down later to drop my girlfriend off to her car and again me and her both were greeted with the same energy that I had received a couple of hours earlier. I do believe that every job and every place deserves someone like Danaya! The amount of joy I received after checking in truly made my night so much better and I wish her all the best! I wish I had asked for the bartender’s name who made me a Caribbean rum punch! I sat down after speaking with Danaya who told me about happy hour, and ask the bartender for his favorite drink since I had just turned 21 a week/ 2 weeks ago. He immediately went to work on the first drink I’ve had out of the many I’ve had in this short time that I enjoyed. I’m not big on Alcohol since I’m just now exploring it but the one he had made for me was amazing. With his cheerful attitude and quickness of the drink I was definitely grateful for him being there! Wish him all the best also! The room was amazing and something not many people realize is how important it is to have such good water while showering. I feel like it’s always overlooked but my shower was fantastic here. The king sized bed I had was like sleeping and a cloud and the channels they had were great to watch. Tv was amazing and everything was clean. The window has an amazing view! This hotel is amazing. From the rooms, to the guest and to the staff that do their best to provide nothing but the best service you can receive. Any hotel can offer a bed to sleep on and a happy hour but none do it better than Sonesta! Thank you to all who work there and I wish you the best in life. And another personal thanks to Danaya, the bartender who served me, and to whoever cleaned my room before and after my stay! I wish nothing but great things for you guys! Please be safe and healthy! ————————————————————————————————— Wish I took more photos to show but the next time I come back I’ll make sure everyone can see the amazing room and service you are getting.

The hotel looks old, but it is well maintained and belongs to the HILTON hotel. The room has no way to open the window, it is a bit wet. The hotel front desk Xiaohe is quite willing to chat. It was very convenient to book the airport where Red Dot’s car went.

So this is an old Holiday inn that was rebranded in Sept 2021. No secrets here. When you get in you think it's a pretty nice place, lots of common area that are nice. The bad starts when you start walking to your room. The hallways pipes are leaking and there are garbage cans to catch the water and boards installed on the floor. Most of the room where not even used and kept empty. About 20-30 cars in the parking. Didn't look like they were renovating. Rooms are OK at best, not super clean... Pool was decent for the kids. Le locking outside doors don't all work so anyone can get in at night so security is an issue. A lot of the room where just kept open with swing bar. I could have entered a room and slept there for free with my sleeping bag. Only one of the 4 ice machine was kinda working. Water pressure was so high that it hurt showering. Not sure where they are going with the hotel, it's big and could be nice. We won't be back to this one. Price was ok for 1 night. If you like to walk there is nice trail in the wood just 3 minutes drive behind the hotel, it was lots of fun with the kids.

We arrived early evening and immediately the valet parking attendant was at our door, handing us a ticket stub he says: Don't worry, take all the time you need to get your things ready and i'll take the car when you're ready”. That immediately relaxed us and the rest was a breeze. ”We have complimentary re-entry service so you can leave and return s much times as you desire”. Parking is $37, but as we were using points it was the only charge and worth it for us. Check in was quick and courteous. Elevators were quick and quiet whisked us up to our floor. Lighting in room can be a bit brighter we thought, but otherwise we managed. Beds were extremely soft and comfortable, with large feather like pillows - the kind you sink into. Bathroom is a room for itself, wit ha separate shower, toilet and bath area with a double vanity- two sinks. Plenty of storage space and all in all a true 4-5 stars. The rooms are very quiet as well. Only issue i would pass on to management is this: The main lobby should no be the gathering place for any type of socializing/eating. there are plenty of rooms in this very large building for that to be out of the way. Guests checking in would rather appreciate the relaxed and private walk to the elevators.

I'm sure that if you need a bed to sleep in, this place is fine. Do not have a situation or circumstance that requires manager assistance, forget it! I'm a travel nurse working for a nearby hospital. The night before my scheduled reservation, I tested positive for covid. I immediately contacted the hotel to let them know, and was old to forward my results to the managers email address, and they would refund my stay. I sent the results the next day and called to follow up a few days later. I was told the manager was out and to call in 2 days after 3pm. This happened several times for a few weeks before I actually received correspondence from the manager stating that I would need to contact Priceline to get the refund authorized. I immediately called them and they went through the same process with contacting the manager as I did. Eventually, she declined to give he refund. I hen escalated to the Better Business Bureau, and she chose not to respond to that either. I even attempted to reach back out via email thinking she may empathize with my situation and again, she chose not to respond at all. I'm disgusted at this behavior and will not choose them again.

The room was great and the front desk goes above and beyond 24/7. I just want to shout out my girl Shania she really made my stay feel like a home away from home. Thank you again for the amazing hospitality.

Hotel health and facilities are good. Next to it is a shopping plaza. The air-conditioning outlet was a bit noisy, and the room was changed like this, and I ended up sleeping with earplugs. The black milo next door was noisy and smoked on the first night, the sound insulation was not very good and the smell of smoke reached my house. Relatively bad. Then the hotel's cleaning work is not 24 hours.

Past reviews had feedback about construction. It’s over, and the place is engineered for a relaxing place if you are visiting Rye for biz or family/pleasure. Rooms are clean and I loved that they had housekeeping done each day before 10:00 am. We are here to celebrate a new grandbaby and have made this our “nest”. The cafe is excellent (I assumed nasty motel breakfast and got a delish Gruyère burrito.). Decent wine and excellent little convo spaces with TVs ( Succession!) where we felt like this is a home away from home. The staff are aware this is a turnaround and anxious to please in the best way. Lovely people. Once the night nurse is done, and the guest room is open, we may not need to Courtyard but as our family grows in Rye I’m so happy to know this is an option! Good job, people who work here 👍