Residence Inn Worcester Reviews

Average, not very good

This property is charging premium rates but the high cost is unjustified. There were group of young kids roaming the hallways and being disruptive. There were also guest who seemed to have been living in this hotel for quite some time. If this hotel is being used to house individuals in need then the paying customer should be made aware prior to booking the place. Housekeeping also just came into our room without knocking or checking to see if it was ok. Don’t plan on staying here in the foreseeable future.

Rooms were clean and the staff was friendly and very accomodating. The breakfast was good and had variety

Very convenient location to UMASS. Hotel is dated and there was no housekeeping. Hallways do not smell fresh.

Beyond a comfortable suite, staff were excellent! Front-desk people were helpful, friendly and remembered me and my circumstances. Breakfast room staff were friendly and efficient.

Corridors needed serious vacuuming Suite was very tired looking , tv not working , towels quite worn .and surfaces did not feel very clean . Bed was comfortable enough . HVAC unit was noisy and never shut off . The four double hung windows not fully latched . So cold air draft as well Yet staff was lovely and attentive .

I was a little worried about staying here after reading all the negative reviews. This hotel is absolutely fine. It’s clean, comfortable and was quiet. The rooms could definitely use updating, yet it was still very nice.

This property is housing migrants. The hallways have a terrible odor. The staff is nice and we enjoy the pool. The rooms are nice just avoid the halls and migrants.

Easy access. Clean and quiet. The furniture and vanity is showing quite a bit of wear and tear, should be replaced.

The furniture was ripped. The couch you could not even sit on without pilling all of the cushions on the seat part. The chair at the desk was broken and almost threw me on the floor. TV remote in the main room on 3/4 of the buttons worked. When we asked to have them clean the room they only replaced the towels and made the bed. They did not empty the garbage which was full or vacuum the rug. The room was clean when we first got there. Staff was friendly.

The property was close to attractions and easy on off highway . Rooms very spacious and nice kitchenette area.

The size of the room, the kitchen facilities and the free breakfast in the morning. Staff , Chris, very helpful at the front desk.

The door lock was not working and it was not repaired during my stay, neither the hotel changed my room because of this issue.

Good hotel with a great breakfast only thing TV didn’t work