Reviews of Best Western Hotel Fino Shin-Yokohama

Very clean, fast wifi, and affordable, also close to the station

I booked the hotel for two nights , only a day earlier. Many choices to pick . Good rates and reasonable. Make my trip even more fantastic. Location is close to the convenient store. Train station. But no car parking available at the hotel. You can park at public parking. Many restaurants and tourist area but yet quiet. Rooms are clean . Non smoking floor. Beds are comfortable. All excellent!

Large, affordable and worth the price! There were also many  amenities.

Great experience! The staff is incredibly friendly and professional. The rooms are well-equipped with everything you need, and the location near the Shin-Yokohama Subway is perfect for exploring. Clean, quiet, and great value for the price.

The environment is great and the location is good too. However, they kept saying they couldn't find my lost item, and I'm not sure if they just threw it away. I'm certain my item was in the hotel. Downstairs, there are many Lawson convenience stores and a Ricos, which is very convenient for buying bento boxes, daily necessities, drinks, fruits, and such. There's also a 24-hour fast food restaurant similar to Sukiya, which is really nice.

I stayed here because I was attending a Live concert in Bandori. Most hotels near Yokohama were booked, so I ended up staying in Shin-Yokohama. The transportation here is quite convenient, but JR trains between Shin-Yokohama and Yokohama are infrequent. The Live concert was at K-Arena, and taking the subway was more expensive than JR. The hotel is quite close if you exit from the JR station. If you're taking the subway and have a lot of luggage, you can exit from exit 9, which has an elevator to ground level. The hotel room was quite spacious; I stayed in a twin room. The front desk staff spoke good English, so communication was easy. I think there were also staff who spoke Chinese, as I encountered some in the second-floor restaurant. You need to swipe your card to enter the elevator on the first floor, and remember to take your room key with you when you leave the room. The room was as shown in the pictures. There was a desk with power outlets and charging ports, and also one by the bedside. Opening the window was a bit tricky as it had two locks; both needed to be unlocked to push it open slightly for ventilation. Initially, with the window closed, the room was as hot as summer in winter. It got better after opening the window for ventilation. The room had a private toilet and a separate washbasin. There was a bathtub, and the water pressure was strong, so it filled quickly. Soaking in the tub after the Live concert was very comfortable. The length of the bathtub was a bit cramped for someone 1.8 meters tall, but it was usable. The hotel Wi-Fi was available but the speed was quite average; I hope they can improve it. There were too few washing machines at the hotel, only two on the second floor, but they were inexpensive. When I returned in the evening, they were often occupied, so I had to wait. If clothes are left in the washing machine for too long, they will be taken by the front desk for safekeeping. There was also a public laundry room nearby, but I didn't go, assuming the prices wouldn't be as good as the hotel's. The hotel has sofas on the first floor where you can sit, but the common area seemed small, not as big as Toyoko Inn (like the one in Ikebukuro; there's also a Toyoko Inn next to this hotel, but I don't know its situation). There wasn't much space to eat bento boxes. The second-floor restaurant is only open for breakfast and requires payment. There's a water dispenser and ice machine next to the washing machines on the second floor. The room has a kettle, tea bags, and coffee sachets. Disposable toothbrushes and facial cleansers can be picked up from a cabinet in the lobby on the first floor; they are not directly placed in the room, which is something to note. Overall, this hotel is quite similar to most business hotels in China (like Hanting or Home Inn), but the rooms are slightly smaller. Considering the price, location, and cost of living in Japan, it's actually pretty good, especially for two people. The only drawback is the extremely limited number of washing machines. A budget hotel I stayed at in Osaka had six washing machines and dryers, so having only two here is definitely insufficient. I hope they can add more in the future.

Exceeded expectations! The room is spacious and clean and the bed super comfy. Walking distance from shin Yokohama station and lots of eateries nearby. Highly recommended.

Nice stay for the 4th times, will book this place whenever I visit shin yokohama. 5 minutes walk from the Jr/shinkansen track. Clean, quiet and nice place with supermarket just across the road and a Lawson nearby. Only bad thing is the aircon was consistently having tripping issues on and off and noisy.

The room is perfect and very clean. It came with all amenities needed by a traveller. I will stay here again in my next trip.

This hotel offers a fantastic, hassle-free stay with an excellent location relatively close to the station, making commuting and exploring incredibly easy. The surrounding area is packed with diverse dining options and nearby convenience stores, so you are never far from great food or daily essentials. Inside, the room provides a perfect retreat after a long day, featuring a remarkably comfortable bed for a great night's sleep and a thoughtful selection of amenities that cover all your needs. It is a highly recommended, convenient base that offers great value, and I would gladly stay here again.

The hotel's location is excellent, just a few hundred meters from Shin-Yokohama Station, about a ten-minute walk. The rooms are well-equipped and clean, and the beds are comfortable. The staff are highly professional and welcoming, making guests feel at home. Very satisfied. Thank you!

The room was in desperate need of an update. The red carpet is old and stained and showing its age with the wear and tear. The down comforters have a yellowish color like decades old pillows. At least the bathrooms appeared to be newer and cleaner. Location short distance from Shin-Yokohama station, which is why I chose it. Although if I could do over, I would stay closer to Yokohama station instead, it would have been more convenient both for my time there and for my trip to the airport.

Convenient location near the train station. Clean rooms. Our room had an air conditioning unit and the room was nice and cool every night. Would book a room here again.

I received an excellent welcoming impression from the reception staff. I appreciated the bed size, which is slightly larger than a queen bed and very comfortable for sleeping. The hotel’s location is also very convenient, situated in the center of Shin-Yokohama within the business district. I was able to purchase a good-quality bento for lunch for around 600 JPY. The hotel also provides parking spaces for cars (2000 JPY / night). However, only two vehicles taller than 1.55 meters can be accommodated, while the rest must be below this height. Thank you.