Stayed at the Holiday Inn Calgary Airport (IHG). The location is very convenient for the airport and surrounding routes, and the overall cleanliness of the property was excellent—both the rooms and common areas were well maintained.
Amenities are fairly basic, so travellers expecting extensive facilities may find them somewhat limited. Unfortunately, the service was on the poorer end of the spectrum during my stay.
One point future guests should be aware of: the booking information on the hotel’s website states that a deposit is required, but it does not clearly specify that this must be provided strictly via credit card. Staff indicated that this policy is standard at hotels worldwide; however, as an experienced traveller, I can confirm that many hotels do in fact accept debit cards for deposits.
To avoid any issues at check-in, make sure you bring a credit card with you.
Overall: great location and cleanliness, basic amenities, but service and clarity around deposit policies could certainly be improved.
This was my first time staying here and booking through trip.com. Everything was great effortless and booking and checking in. The beds were comfy and the shower is big enough for two people. The Chinese food in the Casino while watch the hockey game was great. Also the braised beef short rib Benny was a delicious start to Mother’s Day. I will definitely stay here again and hopefully hit the hot tub next time for sure.
This place is truly pleasant and easily ranks among the top 3 accommodations in this price range! Even though I arrived earlier than check-in time, the host was incredibly friendly and welcoming. They provided a common area, like a living room, and a space to store luggage, which allowed me to comfortably spend extra time exploring downtown. The place was exceptionally clean, and almost all essential amenities were provided, making for a very comfortable stay. Highly recommend!!
There was no receptionist at the counter while we arrived, so we had to wait for a while and checked-in.
Staffs might be busy and not friendly as other hotels.
The hotel is very close to the airport and offers a free shuttle bus, which is convenient for early morning flights. The service is excellent, the environment is clean and comfortable, and the breakfast is plentiful. Overall, a very satisfying stay.
It’s very close to the airport. Room is clean. Breakfast has fruits, yoghurt, cereals, coffee, milk, brown/white toast, bagels….. we have stayed there more than 4 times.
Excellent hotel at a great location. Breakfast was good but could be improved by providing variety of food and most importantly place the tag next to food tray.
The check in was good; the agent was professional and friendly.The hotel is tired - needs a very deep clean and refurbishing in the common areas, elevators and rooms. It has windows in the rooms that open which was great! The restaurant was unexpectedly closed which was disappointing. Breakfast was pretty much all carbs and protein - would have been great to see some fruit. Lots of food. A decent stay for the price I paid and its proximity to the hospital which was where I needed to go.
Service was fine, they gave us warm cookies upon arrival and check out. The pool and fitness rooms were clean, and the rooms were tidy, though they were a bit dark from lack of lighting.
A couple of things to note: the mattresses were extremely soft (even as someone who prefers soft mattresses), it felt like I was slowly sinking into the floor. The soundproofing is also quite weak, so I would recommend sleeping with earplugs or it may be hard to sleep with guests running around.
One more thing to note was that the balcony door was not locked when we checked in. Since we are on the 7th floor it was safe, however next time I would double check just in case, because there are many people visiting the hotel for functions and events.
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AAnonymous UserLake Louise wasn't fully thawed in May, so my friend and I decided to treat ourselves to a stay at the Fairmont Chateau Lake Louise for the last day of our Banff trip. And then the hilarious thing happened! The handsome blonde guy at the front desk was chatting happily with me during check-in, handed me my room card, and wrote down room number 178. My friend and I excitedly went to the room, only to find the card wouldn't open the door. Just then, we ran into a housekeeper in the hallway. Seeing us trying to swipe into 178, she said, 'This room is occupied; they checked in yesterday.' I replied, 'Look, he gave me this room.' The housekeeper said, 'Let me open it for you to see.' So she just opened room 178?? We saw luggage inside (out of politeness, we didn't look too closely since it was someone else's room). Later, I went to the front desk to discuss it, and they told me, 'Oh, this isn't too serious an error, we just wrote down the wrong room number for you. Your room was ready.' My reaction: ??? Is this the quality of service you provide? Also, the hotel breakfast was pretty mediocre. My overall feeling is: it's okay to stay here, but not really necessary. Staying in Banff town is much more convenient for joining trips, eating, and shopping.
JJimideluThe room was large and had a microwave and refrigerator. In addition to the bedroom, there was also a living area with a large sofa that could accommodate three people.
AAnonymous UserI recently stayed at the Canmore Inn & Suites on Bow Valley Trail. While the property itself has potential and offers a convenient base for exploring the Rockies, my experience was significantly dampened by a factor I wasn't prepared for: a major local hockey tournament.
The ”Tournament” Factor
I was unaware upon booking that my stay coincided with a Canmore hockey tournament for U11 and U13 divisions. To say these teams ”took over the hotel” would be an understatement. The volume of children was overwhelming. This translated to:
The Pool Area: Practically unusable for other guests; it was packed to capacity with kids from morning until night.
Common Areas: Hallways and the lobby were very loud and, at times, felt uncontrollable.
Lack of Supervision: There was a noticeable lack of adult/parental supervision in the public spaces, leading to a chaotic atmosphere that isn't ideal if you're looking for a relaxing mountain getaway.
Staff and Noise Management
To the hotel’s credit, the noise did mostly settle down by 10:30 PM. I spoke with the front desk, and they mentioned we could issue formal noise complaints if needed. However, it felt like a losing battle given the sheer volume of groups.
The staff are clearly used to this, as these local tournaments bring in consistent bookings for the hotel. While the team was polite, they seemed stretched thin by the high occupancy and the energy of the young athletes.
The Room and Amenities
Pros: The location is excellent—close to downtown and Highway 1. The rooms are generally spacious, and the mountain views from the upper floors are a highlight.
Cons: The property is showing its age. Some fixtures felt dated, and the cleanliness in the high-traffic common areas suffered due to the heavy foot traffic during the tournament.
Final Verdict
The simpler solution here is a matter of timing. If you aren't in town to participate in or spectate a tournament, check the local sports calendar before booking. If a U11/U13 tournament is on, I would recommend staying elsewhere. If you are here for the hockey, this is clearly the ”hub,” but for the average traveler, the lack of peace and quiet makes it hard to justify the price point during these peak weekends.
GGuest UserThe building and facilities are very clean, and the breakfast area has a pleasant atmosphere with a nicely presented food selection. Overall, it was excellent.
One small note: the staff sometimes seemed a bit rushed to take away forks and knives. A little more time would be appreciated.
Overall, it’s a great hotel for families.
And a funny moment — my Cheetos got stuck in the vending machine, and because my English is limited, I ended up giving up 😄
GGuest UserOverall it was a decent stay here. Pros:
-Clean room with comfortable beds
-Shower had lots of hot water and good water pressure. -nice clean waterpark with helpful and friendly attendant who did not rush us at the end of the night when our young kiddo was dragging his feet to avoid having to leave - heated pools and 2 water slides made the hotel more appealing for us with having our kids along Cons: - the waterpark slides did not have enough of an angle so we couldn’t get down the slides with out having to propel ourselves at times which was odd but also nearly comical
-tiny rooms especially for the price. It felt a bit cramped with the limited furniture and the kids on pull out sofa. - the bathroom door provided zero privacy from the rest of the room with no sound barrier, plus it had a “frosted” glass panel as the main part of the door so it was completely see through, and was a tiny bathroom. - no in room microwave so we missed out on being able to heat up leftover takeout from our trip to help us keep costs down and reduce waste unless my husband went hunting for one to use on the main floor, but that was quite a hike when we are on 4th floor so food was cooled right down by the time it made it back to our room. - ordering from the menu at the onsite breakfast restaurant was expensive and the food was quite disappointing. My kids seemed to enjoy the breakfast buffet at least which was free for 5 & under at least.
HhongpowerIt takes about 20 minutes by Uber from Edmonton Airport. It cost about 33 bucks. There is also a Korean restaurant nearby... It is not a walkable distance. All schedules were handled by Uber. The sound of the air conditioner in the room… . It's so big... I turned it off when I went to sleep.
AAnonymous UserI recently stayed at Irwin’s Mountain Inn for a quick winter getaway, and overall, it’s a solid choice for those who want to be in the heart of Banff without the premium price tag of the luxury resorts.
What I Loved:
The Location: You really can't beat being right on Banff Avenue. It was a quick, scenic 5-10 minute walk to the downtown core for dinner and shopping. Plus, the ski shuttle stop is just steps away, which is a massive plus in January.
The Amenities: After a cold day outside, the 8-person hot tub and dry cedar sauna were highlights. They were well-maintained and exactly what I needed to thaw out.
The Staff: From check-in to check-out, the service was genuinely warm. They were happy to provide local tips and made the process seamless.
On-site Dining: We grabbed breakfast at El Toro Restaurant inside the hotel. The food was surprisingly good—definitely a step above your standard hotel fare—and very convenient on a chilly morning.
A Few Considerations:
Noise Levels: As some other travelers have noted, the walls are a bit thin. I could occasionally hear activity in the hallways and the hum of the heating system, though it didn't ruin my sleep.
Parking: The underground parking is a great perk (especially to keep the snow off the car), but it is limited and quite tight. If you’re arriving late in the evening during peak season, you might have to hunt for a spot.
Room Vibe: The rooms are clean and functional, but they do feel a bit ”classic.” If you are looking for ultra-modern luxury, this isn't it—but for a cozy, budget-friendly mountain base, it hits the mark.
Final Verdict:
A fantastic mid-range option for winter travelers. It’s clean, cozy, and perfectly situated. I’d definitely stay here again for the convenience and the hot tub alone!
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