https://www.trip.com/moments/detail/pasay-57558-120004514/
AnaDamasco

Disappointed

Upon arriving the hotel's driveway, we were greeted by the security guard and assisted us to unload our luggages from the car while we wait for the bellman to arrive and collect our luggage. When we entered the hotel, security guards greeted us with a smile. Meanwhile, the greeter or the staff standing near the eacalator ( wearing a kimono dress) didn't even approach us or ask if we need any assistance since we were standing there searching for the check in area. I was holding my baby and my other son which no one even bothered to assist us. We needed to approach her and ask if she could tell us where the reception is. She then pointed where the lift is. In the check in area, front desk staffs were not that friendly compared to other hotels that we've stayed, no greeting until I approached one of their staff for check in. Other staffs still continued talking to each other while we were checking in. I've requested for a thermometer since my baby has a fever, but turns out that they can only lend you the thermometer if its an emergency, bottle sterilizer is not available as well which is odd. Since they cannot lend me their thermometer, they didn't even care to tell us another options. Didn't even offer any kids amenities since they saw that i have 2 kids with me, I needed to ask when we reached our room. It was so disappointing. But when we went for our breakfast the next day, restaurant staff were really nice and we could feel the 5 star service, thanks to the team, my family enjoyed their meal. The restaurant host (I didn't get his name) was really nice and made sure we have everything we need.#familytrip #okuramanila
Posted: Jan 15, 2024
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Hotel Okura Manila

4.7/5Amazing93 reviews
Pasay
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US$206
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