GGuest UserThe hotel all in all is very good. Clean, polite staff and location is perfect.
Parking will have to be in the public parking around the corner which is about £20 for a day.
Online it said the hotel offers halal food but once we got there they said they aren't sure they do it.
The staff also informed us that we wouldn't be able to eat at the restaurant that day because they were booked for a function, but we feel this should've been communicated beforehand by email etc.
Other than this I think this hotel is the best in the area and is very classy and welcoming.
CCloud YeeFriendly , helpful & efficient Front office staffs. Offered complimentary late check out until 2pm. Thankful for their kind service.
Room is clean, modern and with adequate services and amenities. Bathroom is spacious and nice shower room.
Bed is comfortable, free WiFi and inclusive buffet Breakfast.The buffer Breakfast spread is very good , serving hot English breakfast and continental breakfast.
Within 20 minutes peaceful walk to the town centre. Very convenient.
We are truly happy & satisfied with our stay in the Holiday Inn express Bath , highly recommended!
AAnnieThe room is in need of general updating, the window needs a good scrub, and the squeaky floorboards...However, the room layout is perfect for three proper single beds as we had wished for, and it is clean and well equipped. Tim at the Reception Desk is the perfect reason to stay at Royal Hotel! Of course the lady who cleaned the rooms is exceptionally responsive and caring. Makes the wet 2-day Bath experience so 'sunny' to us! Thank you Royal Hotel!
LLord RoweI have stayed in 100s of Hotels. I now try to avoid the chrome & glass gin palace type. I use budget hotels for a one night stay. However this was a 5 day break to celebrate my partners 60th birthday. The Hotel was wonderful, historic building but maintained well. Lovely staff who made us feel very welcome. A lovely cooked to order breakfast and the evening meal was cooked to perfection and our waiting staff were better than most restaurants. The room was perfect, cleaned when we required and the location is perfect. There is a bus to town every 15mins which is just 3 stops away. If you are visiting Bath this is the best hotel to stay in.
GGuest UserThe hotel is an incredible building which must take some maintenance.
We booked a double room for one night and arrived at lunchtime with the intention of sightseeing in bath for a couple of days. The hotel was happy for us to park all day both days which was great.
The check in process (after 3pm) was very easy and we had a very clean room with plenty of towels, 2 robes and slippers for the spa/pool.
The double room had a king size bed which was very comfortable.
The hotel pool was crowded and looking a little tired but was as expected. The outside heated pool was very nice and relaxing.
We didn’t have any spa treatments or use the gym but both looked well kept and the gym had good modern equipment.
We didn’t eat in the restaurant preferring to find a restaurant in bath itself.
Breakfast was a bit of a chaotic affair with several hotel staff doing various jobs with no apparent coordination. The wait for a table, then coffee was long and then we had to wait again to order breakfast. The whole process of breakfast took well over an hour which is poor. It was clear that there was no clear process as some tables were getting their cooked breakfast before us even though we were taken to our table 30 mins before them. The little waiter man with his paper pad was a bit useless.
When the ‘full English’ breakfast came it was a small plate of well cooked food but not really as described in the menu. In terms of portion size it was more like a kids breakfast. We weren’t served any toast either and had to ask for it unlike other tables who received it with their drinks order which seemed a bit weird.
The continental buffet was a bit scarce with no bowls or spoons so we had to use our fruit juice glasses for the yogurt and fruit.
The whole thing could be improved with a breakfast buffet under a hot plate if they haven’t got enough staff to serve it.
KKenma⭐⭐⭐⭐☆ (4/5)
Comfortable Stay and Great Location
I stayed at the Holiday Inn Taunton and had a very comfortable experience. The hotel is easy to access, just off the M5, which made it a convenient base for exploring Somerset or stopping over during a longer journey.
The room was clean and quiet, with everything I needed — a comfy bed, a good shower, and a desk area. Wi-Fi worked well, and I appreciated the tea/coffee station. While the decor is slightly dated in some areas, everything was well-maintained.
Staff were friendly, helpful, and professional from check-in to check-out. The breakfast had a good variety of hot and cold options, and the restaurant had a nice relaxed atmosphere in the evening too.
GGuest UserWe booked 2 nights for a relaxing spa weekend. Based on it being a spa hotel. We planned on staying in the hotel for the whole weekend.
When we arrived we were told there was no restaurant or bar we can use as it’s only used for events.
We then had some lunch in the spa cafe. Food was ok. Service was terrible.
We then went to the room as we were able to check in. The cleaner was still there. Very apologetic extremely polite and lovely. The room was absolutely wonderful. Large bedroom bathroom and living room.
We went out and found a pub for food. When we returned to relax in the room we found the party was directly below us and in full swing. Very loud and noisy and the smoking area was right outside our window. We called reception but they were fully booked. Glad to say it all stopped at midnight.
We went down to breakfast at 9.30. Not much left and the full breakfast was cold. When we questioned it we were just told”well it has been there since 7” it had just sat on the side in silver trays for 2.5 hours, no heat or option to reheat. It wasn’t edible.
We skipped breakfast that we paid for on the second day.
We then thought we would spend some time in the spa. Ha! Well the pool is small, no where to relax just a couple of plastic chairs, not a spa at all. It had a very small sauna and steam room. The jacuzzi didn’t work it was just a pool of cloudy water with a few bubbles.
Would not recommend. Seems it used to be and could be a wonderful place to be but has been taken over and lost its sole. Such a shame as the building and grounds are wonderful.
I have to add the cleaning staff and lady on reception were wonderful, welcoming and friendly.
KKazovnThis is a bit out of the way but OK if you are touring the area. A rather faded Edwardian large hotel that is in need of a bit of renovation and redecoration to bring it up to standard. Our room was a bit small and showing its age. The staff were friendly
GGuest UserMy daughter and I had a lovely time at the spa. Wish we could stay longer to try the F&B outlets. Would be wonderful if toothbrush can also be provided. Service was great and staff were attentive.
GGuest UserThe hygiene was acceptable, but the view wasn't great, even though I booked a room with a view. The staff was very good; one even helped me with my luggage to the room because the elevator doesn't go to the third floor, so there's one flight of stairs to climb. We had a bit of a language barrier – I couldn't understand him, and I'm sure he had trouble understanding me. Plus, the fire alarm went off during check-in, which caused a long delay before I could get to my room.
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