Besides needing staff to cover busy times such as check in and out, the accomodations are excellent. Clean marble bathrooms with white towels. Beds white as snow and comfortable. First time seen house staff friendly and responsive to your needs. Downers Grove hotel have elevators to third floor. Breakfast was standard for first and menu posted for each morning and the eating area was clean and kept maintained by kitchen staff as people dined left tables..Noise free rooms. Individual temperature rooms controls. Wide hallways and have communication friendly rooms whatever these are. Again, communication to the front desk from room was cumbersome as long rings to answer from phones I'm rooms by front desk staff lady. Can perhaps use a two person a peak times or as a balance during the day for better response.
Hotel near Chicago Loop,Chicago8.2% of visitors choose this area
GGuest User2025.09.26
Environment: Absolutely stunning! You get direct river views! It feels very safe here, and right downstairs is the city center.
Service: The hotel doesn't provide water! The small shop downstairs sells water at a high price, so I recommend buying it from a larger store.
Hygiene: The bedding is great! Shower gel, shampoo, and conditioner are all provided, just remember to bring your own toothpaste and toothbrush!
The location of the motel was good. Easy to find and get to. The rooms were clean and the air temperature was comfortable when we walked in the room. The rooms are nice sized. The breakfast that is included was good.
Stayed here for our trip to Medieval times. It was near the venue. Staff were friendly and gave cookies for each room. I was disappointed that they didn't have the room I requested available and so had to stay in a different type of room.
Breakfast is normal, basic style, you can eat, there is parking space, the room is large, suitable for the whole family to travel, but you must drive yourself, it is convenient, go to each shoppingmall, the restaurant is not far!
Hotel near University of Illinois Area,Champaign100% of visitors choose this area
AAnonymous User2024.08.29
The room is comfortable, the location is excellent, and the surrounding public transportation is convenient.
Breakfast is too single, the end time is early.
Service is very good, there is a free shuttle to the campus, there is a free shuttle directly to Champagne Airport.
Very clean hotel and nice staff. The room was rather small (but good enough for two people)
We stayed for four days in total, the nights were very quiet except for one night where we heard bar music playing from several blocks away. The hotel is close to the HMart.
The lack of a kettle (in the common area or in the room) is not a deal breaker as you can use the microwave (in the common area). I wished the combination safe was larger, as neither my laptop nor tablet could fit, so we travelled with our devices which made walking very tiring.
The bathrooms are nice, well-lit and spacious.
It's a nice plaza with everything from restaurants and supermarkets. The whole neighborhood looks a bit classy. The gym and swimming pool are good, a good choice on the way to Milwaukee
GGuest Uservery beautiful suite. friendly staff. very clean and very big suite. love it. i look forward to staying here again next time i have a convention in rosemont, il. very beautiful suite looovvveee it very, very, very much.
MMarkliThe location is fantastic, right next to a subway station. There are tons of malls and restaurants nearby, and you can even walk to tourist attractions and sightseeing areas. Plus, I got a better deal on the hotel through this booking than on Hilton's official website.
GGuest UserMy Honest Experience After Reading Negative Reviews
I was initially quite hesitant to check into this hotel after reading a number of detailed and lengthy negative reviews, especially those highlighting hidden fees and cleanliness issues. However, upon arrival with my partner, I was pleasantly surprised.
The hotel was clean and well-decorated, with a modern and cohesive style. Our check-in process was fast and efficient, and the receptionist was friendly and happy to answer all of our questions—especially about the fees mentioned on the hotel’s website.
One of the main issues people seem to bring up is the so-called “hidden” fees. In my experience, these fees are not actually hidden—they’re listed on the hotel’s official website. That said, they could definitely be communicated more clearly. It’s important to read the fine print when booking and during check-in. While the fees may not be obvious at first glance, the hotel is legally allowed to include them since they are technically disclosed.
Our room was spacious and comfortable, with enough space to hang clothes. There were multiple hangers, and the locker-style closets matched the hotel’s sporty decor. The floor and bathroom were clean overall, though I did spot a spider in the corner of the shower—but nothing alarming.
The downstairs common area includes an open kitchen with a communal fridge and even a crockpot, which was a nice surprise. There were also several games available, like ping pong and air hockey, which makes this place family- and couple-friendly.
Guests are allowed to enjoy drinks provided in the kitchen. If you’re sensitive to noise, particularly trains, I recommend requesting a room farther down the hall on the first floor. Our room was in a quiet spot—I barely noticed the train, and when I did, it was more like soft white noise. Still, bringing earplugs might help if you’re a light sleeper.
Overall, I recommend this hotel. It’s in a nice area, the decor is visually appealing, and the stay was enjoyable. Just be aware of a $120 refundable deposit (if no damage is done to the room) and an additional $50 guest fee. Knowing that ahead of time helps avoid surprises.
I’m very grateful for the pleasant stay and would return again.
CCandicePool was saline and clean and warm enough to actually use. Breakfast was nice. Parking was $50 in the self park next door. Entrance houses 3 hotels which is confusing. Hotel had clean products and no terrible chemical or mold smells.
GGuest UserEnvironment: Absolutely stunning! You get direct river views! It feels very safe here, and right downstairs is the city center.
Service: The hotel doesn't provide water! The small shop downstairs sells water at a high price, so I recommend buying it from a larger store.
Hygiene: The bedding is great! Shower gel, shampoo, and conditioner are all provided, just remember to bring your own toothpaste and toothbrush!
FFazal IOverall, my recent stay at this hotel was a positive experience. The staff was incredibly friendly and accommodating, making me feel welcome from the moment I arrived.
The location of the hotel was excellent, with easy access to restaurants in walking distance for dining. Despite being so close to these amenities, the hotel itself remained peaceful and quiet, allowing for a restful night's sleep.
The room was spacious and well-maintained, with all the necessary amenities for a comfortable stay.
The breakfast provided by the hotel was basic but satisfying, with a decent selection of options to choose from.
Airport shuttle and price was the main reasons I chose this hotel.
Overall, I would recommend this hotel for its convenient location, friendly staff, and comfortable accommodations.
GGuest UserWatch for parking fees when booking this hotel. They charge approx $33.00 per night for parking. That was a surprise for us when we arrived at the hotel since the parking used to be free. We were staying there for 3 nights, so it would be an additional $100 expense. The manager was able to give us a promotional code, but you have to give your info to a 3rd party vendor to get that. On top of that, the parking lot was infested with huge rats. On Friday night, we had to park farther from the hotel entrance because the parking was pretty full, and the rats were running around the parking, near the dumpster. My family and other guests were scared to walk to the entrance because of that, and there was no other way to avoid walking by the bunch of rats . It was a really bad experience.
The room was clean and spacious.
GGuest UserThis hotel seemed a good value but we had a major issue. After several tries, even the staff could not get the key card to work. Another room was provided but unfortunately, we could not access medication, feminine hygiene products, toiletries, food/water. I deducted points from the service score as we were left without updates as to when maintenance would assist us. Trip customer service reported that nobody would answer the phone when they tried to assist us. It was not until I inquired that were were informed were would be locked out until the next morning. As a result, I had to go out and purchase necessities. Despite the cost and inconvenience all Trip.com offered was $5 in coins, which is unacceptable. The hotel said they would refund to our card but since we booked Trip the couldn't do anything.
That said, the staff was courteous and professional, one staff member even loaned us a phone charge cable which was appreciated.
The room itself was clean, the bed was very comfortable, and this was the best part of the stay.
Breakfast: I don't recommend the breakfast. The offerings were very similar to other hotels but preparation seems to be the weak link. For example, the sausage appeared to have just thawed and was colder than room temp. The eggs were watery with brown chunks in them, perhaps from scorching the bottom.
TLDR: Our needs were minimal and without our difficulties with the key cards and breakfast this would have been a good value. It's concerning that a hotel doesn't have a way to access a room in an emergency scenario.
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