Very quiet cozy place to stay. Recommended for solo traveler. It’s new and clean, and has Uzbekistan style. I liked the wooden decor. The bath room is small but ok. It’s located in the center but not in the middle. Need a short walk to Registan. Don’t miss the sign on the street, entrance is a bit hidden. Good breakfast start at 8AM
We are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.)
What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.”
This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service.
By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!
The hotel lobby service is very average. The bellhops who drove to the lobby door were not enthusiastic and did not greet guests quickly. You had to call them. The check-in staff were also not enthusiastic and inefficient. Shouldn't they be enthusiastic and quick when you stay for two nights and extend your stay the next day? But the woman was impatient and perfunctory👎; the price is not low for local consumption. A very small room costs more than 1,500 RMB a night. Hilton is a five-star hotel, so shouldn't it provide corresponding services? The hotel's hardware facilities are good, but the soft service training is very poor. Because the hotel is remote and similar to a park, the driver who picked us up could not reach the hotel entrance due to the road closure caused by the local sports meeting, and the hotel shuttle bus was needed to take us out. After the bellhops sent us to the parking lot outside, he didn't even bother to help take the luggage out of the car, and just stood there waiting for us to take it ourselves. I really don't understand how the staff are trained. The service is very poor.
Beautiful lobby area, great location, lovely selection at breakfast, little disappointed with the actual room, it didn’t reflect the exterior or public areas, but it was manageable. Over satisfied with our two nights stay.
I really didn't expect this Hilton Hotel to be so cheap, and it was far beyond my expectations in every aspect.
1. It's not far from the train station. It's about 30,000 to 40,000 yuan by taxi, more than ten kilometers away.
2. There are very beautiful artificial lawns around, and a clear river. There is also a cement road by the river, where you can take a sightseeing bus. A few yuan is enough.
3. There is also a large children's playground nearby, the fee is super cheap, one project is about 5-10 yuan. There are also some street snacks. There are also dances and other shows in the evening.
4. There is also a ”mosque” connected to the playground, where you can shop and stroll, and there are also very good restaurants to eat, mainly local barbecue, sacs and other real things. The outdoor dining room is very beautiful, with a white marble column base and a carefully carved wooden beam directly on it, supporting the entire roof. This pavilion is by the river, and the side is full of flowers and plants. The environment is very beautiful. The most important thing is that there are no mosquitoes!
5. The hotel's buffet breakfast is also very rich and beautiful. Children aged 5 are free, and children aged 11 are half price. Of course, you can also buy your own breakfast.
6. It is not far from the famous attractions, and it is very cheap to take a taxi here.
7. There is also a super large water park next to the hotel, which is open from 10:00 to 20:00.
This hotel is perfect for staying and playing with children.
The location is great, the facilities are great, and everything else is great. However, the breakfast is lacking. It's not enough for vegans. I didn't try the gym, but it says it opens at 8:00, which I thought was too late.
But other than that, I was satisfied with everything else.
We were thoroughly satisfied with our stay at this hotel. Upon arrival, the front desk manager kindly upgraded our room to a suite in celebration of my wife's upcoming birthday—a thoughtful gesture that set the tone for our visit. The suite, featuring a separate bedroom and living room, was impeccably clean and beautifully maintained.
Breakfast was delicious, offering a wide range of continental options. While I would have appreciated more local dishes, the variety and quality were excellent. Both the reception and dining staff were friendly, attentive, and eager to assist. The SPA area and swimming pool were spacious, clean, and designed to offer plenty of privacy, even when other guests were present.
Tip: About 100 meters to the left of the hotel, there’s a fantastic local BBQ restaurant with affordable, tasty food.
A heartfelt thanks to the hotel management and staff for the upgrade and making our stay truly memorable.
Silent and beautiful place to sleep. The rich breakfast buffet offers healthy and delicious food. The family run hotel has been built recently with materials of high quality and taste in design, it was a pleasure to stay there. The staff was helpful and very friendly, i felt treated like a family member.
Really enjoyed my stay here. The location is great, just about a 10-minute walk to Registan, with a few restaurants and stores nearby. The staff were incredibly friendly and helpful, even helping us get things delivered that we couldn't find on Yandex. They have cold beer available as well, which is a really great bonus in a place like Uzbekistan. Their sauna and cold pool were lovely and clean and an amazing way to detox the body during the hot summer days. Will definitely return to stay here on my next trip to Samarkand!!
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RRamonLocation: excellent! It is in the same building complex as the Art Gallery Happy Bird, mentioned in Tripadvisor. Registan is about 300 m away, so after dinner I would walk there to see the illumination.
My room had 2 twin beds, was rather small but comfortable. Upon opening the windows, a cool breeze entered the room. Wi-fi was reliable and there was a water boiler for tea.
Breakfast was abundant and good. The cook, Dishoda, would make me an omelette every morning. In the same building there are restaurants and fast food/ice cream joints.
On my last day I took the train to Khiva, which departs at 11:46. The hotel allowed me to stay in the TV room, with wifi access, water and toilet facilities, for 10 hours after check out. I recommend Hotel Dyor.
MMladenowskiWe were thoroughly satisfied with our stay at this hotel. Upon arrival, the front desk manager kindly upgraded our room to a suite in celebration of my wife's upcoming birthday—a thoughtful gesture that set the tone for our visit. The suite, featuring a separate bedroom and living room, was impeccably clean and beautifully maintained.
Breakfast was delicious, offering a wide range of continental options. While I would have appreciated more local dishes, the variety and quality were excellent. Both the reception and dining staff were friendly, attentive, and eager to assist. The SPA area and swimming pool were spacious, clean, and designed to offer plenty of privacy, even when other guests were present.
Tip: About 100 meters to the left of the hotel, there’s a fantastic local BBQ restaurant with affordable, tasty food.
A heartfelt thanks to the hotel management and staff for the upgrade and making our stay truly memorable.
KKevin-SchmidtReally enjoyed my stay here. The location is great, just about a 10-minute walk to Registan, with a few restaurants and stores nearby. The staff were incredibly friendly and helpful, even helping us get things delivered that we couldn't find on Yandex. They have cold beer available as well, which is a really great bonus in a place like Uzbekistan. Their sauna and cold pool were lovely and clean and an amazing way to detox the body during the hot summer days. Will definitely return to stay here on my next trip to Samarkand!!
CCameo19Beautiful lobby area, great location, lovely selection at breakfast, little disappointed with the actual room, it didn’t reflect the exterior or public areas, but it was manageable. Over satisfied with our two nights stay.
KKeaihouziThe hotel lobby service is very average. The bellhops who drove to the lobby door were not enthusiastic and did not greet guests quickly. You had to call them. The check-in staff were also not enthusiastic and inefficient. Shouldn't they be enthusiastic and quick when you stay for two nights and extend your stay the next day? But the woman was impatient and perfunctory👎; the price is not low for local consumption. A very small room costs more than 1,500 RMB a night. Hilton is a five-star hotel, so shouldn't it provide corresponding services? The hotel's hardware facilities are good, but the soft service training is very poor. Because the hotel is remote and similar to a park, the driver who picked us up could not reach the hotel entrance due to the road closure caused by the local sports meeting, and the hotel shuttle bus was needed to take us out. After the bellhops sent us to the parking lot outside, he didn't even bother to help take the luggage out of the car, and just stood there waiting for us to take it ourselves. I really don't understand how the staff are trained. The service is very poor.
GGourav BoraWe had a great experience. Host is very friendly and considerate. The host went out of the way to arrange vegetarian food for us. Its a little away from centre but easily accessible via taxis which is very cheap. The rooms are spacious and comfortable, there is a big courtyard with trees. We stayed for three nights and enjoyed a lot. No complaints. Their home made jam is just awesome.
FFrankdexingnangFacilities: The room was quite large for a family room, but the bathroom drain was terrible, overflowing whenever I showered. The hotel is generally dated, but its location is excellent, less than 500 meters from Kistan Square.
Cleanliness: My biggest complaint was the cleanliness. Upon check-in, I discovered the bed linen hadn't been changed. The cleaner was incredibly lazy, only coming once during my three-day stay.
Environment: On our first night, I was disturbed by a barking dog. After I requested it, they moved it away.
Service: The best thing about this hotel was the front desk staff, who were very polite. The breakfast service was also excellent.
上上海阿甘The hotel is very decorated, the carpet and floor are very warm, the murals in the lobby are very beautiful, it is the historical depiction of Uzbek. Overall, it is worth recommending! What needs to be spit is that the hotel restaurant is ranked first in the local area. If it is not booked three days in advance, there is no seat at all. Moreover, when I checked in, I was booked, but I was told that I was full. It seems that the communication between the front desk and the restaurant still needs to be improved. Overall, the hotel is not bad!
GGuest UserA very Central Asian hotel. I think their breakfast is the best I have ever had during my travels, and the staff is also very polite. The lady at the front desk is also very beautiful. The location is also very good. Whether it is walking to the local bazaar or attractions, it basically only takes about ten minutes. There are also Indian restaurants and other local restaurants nearby for dining. very convenient
GGuest UserSilent and beautiful place to sleep. The rich breakfast buffet offers healthy and delicious food. The family run hotel has been built recently with materials of high quality and taste in design, it was a pleasure to stay there. The staff was helpful and very friendly, i felt treated like a family member.
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