Nice relaxing place, beautiful garden. Only issue I had no water available at night. Vending machine cash only. Rest of hotel card only. Reception staff were not helpful. Could not offer a glass of water. Disappointed.
Came a long way to stay for couple of days for a wedding. Big reunion w some friends from around the globe.
Pros:
Hotel is at the great location. Lots of food option at Touchwood Mall opposite the hotel. Hotel food are quite reasonable too.
Staffs at the lounge & breakfast are Fantastic. They are friendly and helpful.
Rooms are spacious and bed are comfy.
Cons:
Reception should be better. We were attended by Josh during check in and he is not friendly and helpful when few enquiry asked.
A friend of mine (a couple) was assigned to a room which AC wasn’t working. And when asked for a room changed, he said its not available. He mentioned that it was an ongoing problem and offered them a fan instead. How is that possible they are still selling a dysfunctional room to a guest when they know its an issue! But if they want an upgrade, they can but they have to pay £13!! I think its bizarre!
My friends was stucked to the same room till the end of her stay w a FAN!
Overall I am happy with the stay but i need to rant about the room assignment. Its common sense.
The hotel, restaurant, and bar are all excellent. Very clean and with helpful staff.
The only downside was the gym and pool area, which was very grubby. It seems very outdated and the pool needs to be scrubbed
Located in the center of Solihull, bars, pubs, and shopping areas are all within walking distance. The parking lot is large enough, the amenities are good, and the breakfast, kitchen, and bar are all of excellent quality.
Booked here through trip.com for twin room. Arrived at hotel who said been booked as king room. Were very helpful and changed room and put single bed in with double as no twins left. Receptionist stated frequently have this issue with agents booking hotel.
Issue resolved easily. Staff friendly and helpful. Room clean, beds comfy. Great location for NEC, BP PULSE LIVE AND AIRPORT.
I had a lovely weekend , kind staff and very helpful especial the staff who was at reception on the 22rd of feb 2025 was so helpful thank you again.The breakfast was nice, enjoyed my stay.
Really good mid-range stay. The hotel’s a decent size with very reasonable rates. My room was clean, spacious, and quiet, with reliable Wi-Fi and a perfectly fine bathroom. The location’s ideal — right next to the big shopping centre. Can’t ask for much more from a mid-range hotel.
The price is not expensive, the hotel is self-driving, the location may not be convenient for ordinary tourists. More general hotel, the decoration is also old. Hotel environment is good, useless for passengers, suitable for slow travel, leisure.
Hotel was in great location for conference at millennium point. Easy access to city but nicely located in slightly quieter spot in Aston university campus. Room was nice and even could have a range of pillows . Bathroom nice , with good fluffy towels . I did think the products were likely watered down and the loo roll was the brown scratchy sort . I was on the second floor and only real complaint was that from 7am the main door slams, it’s like one of those sound cannons waking you up.
Maybe a quiet shut be an easy fix.
Otherwise the staff are all really polite and helpful. Free swim/ gym pass for the university pool is a real nice touch. All in all excellent . But a soft close on that door would be amazing .
Best swimming pool in Conventry, extra £5 per day per visitor, so I didn’t join. Self-check in, no service. Pub and Starbucks downstairs, Friday 4pm onwards free car park until Sunday. Weekday parking fee applies.
Very Good
112 reviews
8.2/10
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8.6/10
Very Good
Very good hotel with allot of facilities. The spa was relaxing. Decent size pool. Sauna and steam room were big
This hotel was perfect for an overnight stay fir work the bed was extremely comfortable room Very bright and clean reception was lovely the lady on night shift very chatty and welcoming Breakfast was perfect nice spaces and food choice of food fully recommend this hotel and credit to the manager
The place was lovely to stay at and you already have access to the pool which is lovely touch! When we arrived, there was food plates still outside of our room from previous guests but this was soon resolved. Overall, the hotel was lovely!
Came a long way to stay for couple of days for a wedding. Big reunion w some friends from around the globe. Pros: Hotel is at the great location. Lots of food option at Touchwood Mall opposite the hotel. Hotel food are quite reasonable too. Staffs at the lounge & breakfast are Fantastic. They are friendly and helpful. Rooms are spacious and bed are comfy. Cons: Reception should be better. We were attended by Josh during check in and he is not friendly and helpful when few enquiry asked. A friend of mine (a couple) was assigned to a room which AC wasn’t working. And when asked for a room changed, he said its not available. He mentioned that it was an ongoing problem and offered them a fan instead. How is that possible they are still selling a dysfunctional room to a guest when they know its an issue! But if they want an upgrade, they can but they have to pay £13!! I think its bizarre! My friends was stucked to the same room till the end of her stay w a FAN! Overall I am happy with the stay but i need to rant about the room assignment. Its common sense.
Nice hotel, quiet, big parking. They have complimentary shuttle bus from Birmingham International station which wasn't mentioned in the booking email received. So ended up using cab from the airport for £15 or so. This hotel is not inside the airport so don't get confused with another Holiday Inn which is inside the airport ground and walking distance to Departures.
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