This was our second stay at Sunway Lost World Hotel, and it was a much better experience than our first. We were pleasantly surprised with a free upgrade to a Classic Triple room, and having the night park passes included for both nights was a huge plus.
However, there were a few areas that could be improved:
Amenities: The room was clean and the linens were fresh. Unfortunately, we had no hot water in our room for both nights. Despite being told it just ”takes time” to warm up, it never did. Taking a cold shower at 11:00 PM after the night park was a major downside.
Dining & Location: The hotel isn't very close to outside eateries. Room service ends around 10:00 PM, so if you return from the night park late, options are very limited. Since we visited during the Raya break, most nearby Muslim-owned shops were closed, requiring a drive to find food.
Breakfast: Day one was enjoyable, but day two was a bit chaotic due to the surge of guests. Food wasn't refilled quickly enough and finding a table was a challenge and a lot of food were not refilled as it finished.
Overall, a good stay for the park access, but the water temperature and breakfast logistics during peak periods need attention.
The hotel arranged for us to stay in a corner room which has weak WiFi access. I didn't have WiFi for the entire three nights stay. Furthermore, the bed was rather hard and the room was rather small. However, the hotel provides excellent breakfast and is located at a very strategic location. The hotel is very close to the Ipoh parade and within 10 mins drive to famous tourist spots like concubine lane. Overall, the experience was just alright.
Honestly, I’m not the guy always writing a review, but today I have to.
This morning around 8am, the staff from here calling me that my car had puncit.
I’m feel shocked and trying to looking for mechanic to replace my tyre.
I’m feel surprise that staff from there is very friendly and helpful to do me a favor and replace it together with me.
I’m really feel warm and appreciated and for sure next time when I’m going to Ipoh.
This always will be my First Choice. 🙏🏻
Can’t do much for you guy, just hopefully this review will be helpful.
I booked a 3 bedroom suite. It was spacious, very clean and with an amazing view of the theme park. Everything was perfect except for the faulty bidet in the toilet but not a big problem. The self check in and out was easy with clear instruction. 10⭐️
overall a great stay.. good location near to eateries, there was a super long ramadan bazaar right in front of the hotel during my stay which made the stay a little more exciting..
The place is near to the port. The staff are helpful and friendly. The breakfast option very less. The room is very spacious like suite but the cleanliness need to improve. The pool is big and clean.
Check-in was quick and efficient. The facilities were great, especially the infinity pool overlooking the lake. Breakfast was decent. The à la carte dinner, however, was just okay; we ordered lamb, and it was so tough it was inedible. Our last night, only the buffet was available for dinner, and it was a bit better. We took a full-morning excursion to visit a local village (we couldn't see the rafflesia flowers during our visit), followed by a trek to a part of the park where animals come to lick minerals from the rocks, and finally another trek to a waterfall where we had lunch. We traveled between areas by speedboat across the lake, which was very relaxing. The excursion itself was interesting, but the waterfall area where you can swim was full of fish, and the water didn't look clear – in fact, it seemed black, probably due to the bottom, which made swimming unappealing. The price of the excursion seemed quite high at €83 per person. Perhaps they could group participants into one boat to reduce costs. We were alone, and another couple who left 5 minutes later and did the same tour was also alone.
Overall, had a good experience during the stay especially with the friendly and attentive staffs on their service provided. The hotel is at the prime location, just a short distance from the scenic Taiping Lake Garden and surrounded by numerous dining options, was highly appreciated for its convenience and accessibility. The room is clean and comfortable, especially the serene pool and beautifully landscaped garden area, which offered a peaceful retreat from the bustle of daily life.
A very relaxing seaside getaway. Warm and attentive staff during check-in, room are clean, spacious and comfortable beds. Friendly environment with large swimming pool with mini water park, good for family outing. Direct beach access but can't swim during my stay as many jellyfish spotted. Their buffet breakfast with variety choices just nice for us.
A beautiful and peaceful retreat surrounded by nature.
The Banjaran Hotsprings Retreat offers breathtaking scenery, privacy, and a truly relaxing atmosphere. The villa was elegant and comfortable, and the hot spring facilities were exceptional. What made the stay even better was the staff — warm, professional, and genuinely welcoming. A perfect place to unwind and disconnect. Highly recommended.
Amazing
110 reviews
9.7/10
Price from
CAD 518
per nignt
Check Availability
See All Hotels With Spa in Perak
Recent Reviews for Perak Hotels
See all
9.2/10
Great
LLytin2902A very relaxing seaside getaway. Warm and attentive staff during check-in, room are clean, spacious and comfortable beds. Friendly environment with large swimming pool with mini water park, good for family outing. Direct beach access but can't swim during my stay as many jellyfish spotted. Their buffet breakfast with variety choices just nice for us.
Hharbi khalidA beautiful and peaceful retreat surrounded by nature.
The Banjaran Hotsprings Retreat offers breathtaking scenery, privacy, and a truly relaxing atmosphere. The villa was elegant and comfortable, and the hot spring facilities were exceptional. What made the stay even better was the staff — warm, professional, and genuinely welcoming. A perfect place to unwind and disconnect. Highly recommended.
GGuest UserHonestly, I’m not the guy always writing a review, but today I have to.
This morning around 8am, the staff from here calling me that my car had puncit.
I’m feel shocked and trying to looking for mechanic to replace my tyre.
I’m feel surprise that staff from there is very friendly and helpful to do me a favor and replace it together with me.
I’m really feel warm and appreciated and for sure next time when I’m going to Ipoh.
This always will be my First Choice. 🙏🏻
Can’t do much for you guy, just hopefully this review will be helpful.
GGuest UserMarina Island Boat transfer easy, although I feel a little expensive. Coffee was cold, they had wrong check in information and I almost tripped on uneven block surface exiting building to boat. Check in completed at reception , with correction to booking. We were in a lower tropical garden villa, which is cheapest room. We were lucky to have part sea view and part back of pool view. Other lower villas in this category, not so good a view. This said, room was gorgeous, despite dead moth in sunken bath area. All the staff were fantastic and helpful. Chatted to some people in over water villas, who were disappointed you could not swim in sea from villa, nor enter sea from beach around jetty , due to sea urchins. On the other side of the Island is Emerrald bay. Absolutely stunning! Beautiful beach and sea to swim in. Lots of space for sun beds, but everyday ran out by 11am! Suggest they get some more! Forfeited scrumptious in all restaurants.
GGavin L.The hotel arranged for us to stay in a corner room which has weak WiFi access. I didn't have WiFi for the entire three nights stay. Furthermore, the bed was rather hard and the room was rather small. However, the hotel provides excellent breakfast and is located at a very strategic location. The hotel is very close to the Ipoh parade and within 10 mins drive to famous tourist spots like concubine lane. Overall, the experience was just alright.
SSahril SalimI booked a 3 bedroom suite. It was spacious, very clean and with an amazing view of the theme park. Everything was perfect except for the faulty bidet in the toilet but not a big problem. The self check in and out was easy with clear instruction. 10⭐️
UUmme_HaniThis was our second stay at Sunway Lost World Hotel, and it was a much better experience than our first. We were pleasantly surprised with a free upgrade to a Classic Triple room, and having the night park passes included for both nights was a huge plus.
However, there were a few areas that could be improved:
Amenities: The room was clean and the linens were fresh. Unfortunately, we had no hot water in our room for both nights. Despite being told it just ”takes time” to warm up, it never did. Taking a cold shower at 11:00 PM after the night park was a major downside.
Dining & Location: The hotel isn't very close to outside eateries. Room service ends around 10:00 PM, so if you return from the night park late, options are very limited. Since we visited during the Raya break, most nearby Muslim-owned shops were closed, requiring a drive to find food.
Breakfast: Day one was enjoyable, but day two was a bit chaotic due to the surge of guests. Food wasn't refilled quickly enough and finding a table was a challenge and a lot of food were not refilled as it finished.
Overall, a good stay for the park access, but the water temperature and breakfast logistics during peak periods need attention.
AAnonymous UserCheck-in was quick and efficient. The facilities were great, especially the infinity pool overlooking the lake. Breakfast was decent. The à la carte dinner, however, was just okay; we ordered lamb, and it was so tough it was inedible. Our last night, only the buffet was available for dinner, and it was a bit better. We took a full-morning excursion to visit a local village (we couldn't see the rafflesia flowers during our visit), followed by a trek to a part of the park where animals come to lick minerals from the rocks, and finally another trek to a waterfall where we had lunch. We traveled between areas by speedboat across the lake, which was very relaxing. The excursion itself was interesting, but the waterfall area where you can swim was full of fish, and the water didn't look clear – in fact, it seemed black, probably due to the bottom, which made swimming unappealing. The price of the excursion seemed quite high at €83 per person. Perhaps they could group participants into one boat to reduce costs. We were alone, and another couple who left 5 minutes later and did the same tour was also alone.
GGuest Useroverall a great stay.. good location near to eateries, there was a super long ramadan bazaar right in front of the hotel during my stay which made the stay a little more exciting..
JJoyce ChuahFirst time stay here , it’s great bed for good sleep, but to the top floor restaurants is disappointed. No one serve at counter and table non clean up even wait more than 5min , although we see the guys, finally we did ourselves…
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How to get cheap hotels on Trip.com?
There are several ways to discover affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the least expensive options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a diverse selection of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. Moreover, if you are a member of our loyalty program, you can log in to your account and discover exclusive discounted rates at hotel list pages.
What is the way to get lower prices at hotels?
Sometimes booking hotels in midweek is cheaper, but it also depends on the season.
How many hotels are listed in Trip.com?
There are over 1,500,000 hotels in more than 230 countries or regions on Trip.com. Don't know which hotel to book? Browse the site to get ideas!
Can I cancel or change my hotel reservation on Trip.com?
It depends on the hotel policy and cancellation date. Kindly check the policy section of related hotel pages. To cancel or change your reservation, log in to your trip.com account, go to "My Bookings," and follow the instructions.
How do I contact trip.com customer service?
You can contact trip.com 24/7 customer service by visiting the trip.com help center and submitting a support request. You can also contact them by phone or chat, depending on your location.