We spent 2 nights in hotel 32 this weekend. The hotel is lovely, staff are polite and it’s very clean. The location is okay, approx 10-15 minute walk to the old town square (centre). The only thing I would say is that there’s construction all outside of the hotel and surrounding street, lots of Harris fencing and diggers. Not operational through the night though so not really an issue.
Booked a twin room. facilties in the room great ipad style device for the lights heating tv etc. breakfast outstanding. very chic bar which has a restaurant also. urban hip coffee shop frequented by student and young adults. I assume good coffee and WiFi. Spa very nice will sauna and steam. please note you have to be naked sat on a towel if you use the sauna. and naked for steam. I highly recommend the location 15 minutes walk to old town 5 minutes to the Jewish quarter. Hotel offers free guided walking tours.
Check-in was nice and easy. The hotel is located in a convenient location, but outside the Old Town so you save a little on price. I was able to get a bucket of ice each day. My only complaint was the mini-fridge. It was the size of a small microwave and crammed with over-priced items with no room left for a beer.
It's about a 20-minute drive from the airport, right next to the National Museum. Walking up to the castle offers panoramic views of Krakow, and the Old Town is a 7-minute walk away. Perhaps due to autumn break, around 7 pm, there were many young people dancing, creating a fantastic atmosphere, much like Chinese grandmothers doing square dancing, but to popular, upbeat songs. Tourists are very welcome to join in.
A very enjoyable stay, the hotel is located off the beaten track but is a great base for nearby attractions: Oświęcim, Energylandia, Wadowice and Kęty. Great staff and very good amenities on site: indoor and outdoor swimming pool, spa, restaurant, cozy large rooms and a tasty breakfast for dessert.
Достаточно неплохой отель. Понравился ресторан. Мы брали люкс, нас все удовлетворило. Есть проблема в SPA: 1) работает только с 16 вечера.. 2) отель продаёт абонементы для доступа в свой SPA местным «аборигенам», которые живут в соседнем городке. Поэтому вечером людей там очень много, которые не умеют себя нормально вести. Вообщем вы спокойного отдыха в SPA не ждите!
It was a perfect hotel to relax after our trip to Paris. We enjoyed comfortable bed and swimming pool with jacuzzi in it. Breakfast was also high quality. I can recommend this place
An amazing ski in ski out with thermal bath resort hotel. The ski facility was great. The thermal bath was the best. There are water slides, wave pool, lazy river, etc. A little improvement for the breakfast. Although the variety offered was plenty, I feel the breakfast quality at Mercure Krakow Miasto was better despite having less breakfast variety. Everything else was great and I am really satisfied. One tips: get your lunch or dinner at the restaurant outside the hotel's main building. You will see it when you exit the hotel toward the thermal bath direction from the outside. They have great pork knuckle at really affordable price (around 12 euro for a big pork knuckle). Combine it with their boiled potatoes at very affordable price (around 2 euro or something). In my opinion, they are a much better choice than the express food inside the thermal bath. If you like chinese style dumpling, make sure you choose the ”Meat Dumpling” at the outside restaurant (the one selling pork knuckle). It taste much better than the dumpling with some sort of ”cheese filling” offered by the restaurant in the pool area.
The hotel is in a great location between Auschwitz and Energylandia. It is a really nice hotel. Unfortunately, they are not so good at keeping it clean. In the 5 days we were there, they didn't even manage to refill the toilet paper in the room. We had to do it ourselves.
There is a restaurant below the hotel and our room was right above it. Loud music played in the garden until 11 p.m. You would have thought the music was in our room, it was so loud. Otherwise, the room was really big. The fridge in the room was also very loud, so you couldn't sleep. We turned it off.
The breakfast buffet was OK. I've seen better ones, but also much worse ones.
You can see that the hotel is a bit old. But overall, it was good for the price.
The location was the best, right next to main station, big shopping mall, and tram stops. The room was modern ( it is either very well maintained or recently renovated ). The breakfast was great. It even provide juicer machine where you can make fresh juice by yourself (choices are: apple, carrot, beetroot). Something that I rarely see even in five stars hotel. The most amazing is the hospitality of the staff. We received welcome wawel chocolate during check in and polish pretzel during check out. Special thanks to the receptionist, Ola for passionately explaining the major tourist attractions in the city ( seriously, you have the talent to become a tour leader ;-) ). Also not to forget special thanks to Anita for recommending local polish restaurant and offered welcome chocolate. Both are amazing staff and I can feel their sincerity when serving guest, so make sure you treat them well Mercure, they are your assets :)
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Thank you for such a lovely and comfy stay with the outstanding service from the receptionists to the maids, the chefs, the staff, and the mechanic. All my needs and wants fully served perfectly. See you my second home in Krakow❤️❤️❤️
The Mercure Krakow Stare Miasto instantly impressed me with its beautiful, modern, playful lobby design — highlighted by a replica of Queen Barbara’s dress (wife of King Zygmunt August), complete with a plaque sharing her story. Service was another highlight: the check-in staff were warm and welcoming (one even greeted me in Thai), and homemade snacks were offered at both check-in and check-out. The location is superb, directly opposite Galeria Krakowska, a massive mall with everything from luxury brands to groceries, restaurants, and a food court. It’s also just a short walk from the Market Square, main shopping streets, and the Czartoryski Museum, home to Leonardo da Vinci’s Lady with an Ermine. Wawel Castle and the Kazimierz district are a bit farther, but still manageable on foot with comfortable shoes. My room was clean and comfortable, though a little plain, and the bathroom on the small side. Breakfast was the one weak spot — the food selection was modest, and at peak times the dining room felt cramped, sometimes leaving only counter seating (I recommend going later once the rush has passed). Still, these are minor quibbles. With its inviting lobby, warm and attentive service, and unbeatable location, this hotel is an easy one to recommend.
An amazing ski in ski out with thermal bath resort hotel. The ski facility was great. The thermal bath was the best. There are water slides, wave pool, lazy river, etc. A little improvement for the breakfast. Although the variety offered was plenty, I feel the breakfast quality at Mercure Krakow Miasto was better despite having less breakfast variety. Everything else was great and I am really satisfied. One tips: get your lunch or dinner at the restaurant outside the hotel's main building. You will see it when you exit the hotel toward the thermal bath direction from the outside. They have great pork knuckle at really affordable price (around 12 euro for a big pork knuckle). Combine it with their boiled potatoes at very affordable price (around 2 euro or something). In my opinion, they are a much better choice than the express food inside the thermal bath. If you like chinese style dumpling, make sure you choose the ”Meat Dumpling” at the outside restaurant (the one selling pork knuckle). It taste much better than the dumpling with some sort of ”cheese filling” offered by the restaurant in the pool area.
I absolutely loved my stay at Stradom House, Autograph Collection. From the moment you enter the lobby and bar, the stunning interior decor sets the tone, and the room itself was spacious, artfully designed, and luxurious yet comfortable, with elegant furniture and a beautiful bathroom—easily a 10/10. My room was located in a separate building accessed through an underground tunnel, which at first seemed quirky but turned out to be utterly charming, as the tunnel itself is beautifully decorated and enchanting to walk through. Breakfast was a highlight, with delicious hot dishes made to order from the à la carte menu complemented by an abundant buffet, all enjoyed in a gorgeous breakfast room overlooking a peaceful garden—a truly fantastic way to start the day. The location is another strong advantage, within an easy walk of the Market Square, Wawel Castle, and the lively Kazimierz district. Overall, this hotel delivers comfort, style, and unforgettable experiences—I highly recommend it.
The hotel is located right outside the old city with beautiful views of the river and Wawel castle, and accessible by public transportation, which made it a good choice for us. Service was top notch and the facilities met our needs perfectly. We particularly enjoyed the free pool and spa facilities, the fine dining at the restaurant which was open until midnight, the very comfortable large bed, and bottled water every day of our stay. Customer service even took care of a special treat in the room upon arrival for my husband's 70th birthday. The staff was helpful, especially the last day when our flight was cancelled and we had to book a new one. We used the business center to print out boarding passes and a boxed breakfast was prepared and provided upon checkout at 2am.
Best hotel around the town, thermal complex in the closest neighborhood, clean and huge pool, nice staff, gorgeous nature from the outside jacuzzi. Highly recommend
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