Guest User
January 5, 2026
Before arriving, I read quite a few reviews and honestly had some concerns. I had initially planned to book two rooms, but due to a mix-up and booking late, I only managed to secure one. With a 'what-the-heck' attitude, I called, and Ms. Shao Linfang from the reservations department answered. She said she'd help me confirm. Although I couldn't get the second room, she was incredibly responsive, upgraded my existing room, and even arranged for a fruit platter. She also proactively asked if I needed children's amenities, which were prepared and ready in the room, along with a mini-bar. It truly lives up to its reputation as a seasoned five-star hotel; the overall service standard is consistently excellent. Crucially, the hotel's location is superb. Wulin Night Market is right downstairs, and West Lake is just a 10-minute walk away. This was incredibly convenient, especially when West Lake's traffic restrictions made it impossible to get a taxi. The buffet breakfast also offered a good variety. I was very satisfied with the accommodation on this trip. A special thanks to Ms. Shao!
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