From 15:00 until 11:00
Freeport A'Famosa Outlet Convention Centre: 0.32 km away
A'Famosa Old West ( Previously known as COWBOY TOWN): 0.24 km away
A Famosa Golf Academy: 0.44 km away
Pets policy: Pets are not allowed.
Breakfast style: Western,American,Asian,Halal,Vegetarian
Food & Drink: Room service, Snack bar, Restaurant, Bar, Lobby bar
There are plenty of facilities, making it super ideal for a relaxing extended stay, and the breakfast is also hearty with a great variety of options 👍🏻
The room condition was generally acceptable, but toilet cleanliness needs significant improvement for a Parkroyal brand. The basin was not properly cleaned, and the tabletop still had dirty stains that appeared to have been left by the previous guest. This was rather disappointing and something the housekeeping team should pay more attention to.
I also believe the hotel should consider engaging professional pest control services. My wife’s back was bitten by what appeared to be insects, possibly from the bed. Fortunately, it did not appear to be bed bugs, but this was still a concerning experience. I hope the hotel can conduct a thorough inspection of the beds and room to ensure proper hygiene and guest comfort.
Breakfast was decent, with a reasonable selection, although there is still room for improvement in terms of variety and the overall dining experience.
Overall, the friendly and approachable staff left a good impression, and we appreciate the effort made to fulfil the birthday decoration request. However, room cleanliness, housekeeping standards and pest control need more attention to meet the expectations of a hotel under the Parkroyal brand.
Next time, we hope to enjoy the Executive Club and have breakfast at the café instead of the ballroom. 😊
Super cozy room: Extremely plush pillows and a massive, super-comfortable King bed.
Great amenities: High water pressure, hot water, and premium Appelles herbal toiletries that smell amazing.
Wonderful pool: Beautiful pool area that both adults and kids will love.
Friendly staff: Excellent, warm, and smiling service from everyone.
Cons:
Breakfast: Features a multi-cultural spread (Malay, Chinese, Indian, Japanese), but the actual options are quite limited.
Maintenance issues: Some furniture (bathroom door and drawers) felt unstable and worn out.
Drainage: The bathroom drain was clogged, causing water to pool while showering.
Pest & AC: Noticed small ants near the minibar, and the air conditioning took too long to cool the room.