Where do I even begin… Our family summer holiday was, quite honestly, ruined from the moment we arrived. There was no general welcoming, helpful advice on breakfast, lunch times etc. Activities in and outside the hotel, nothing. It was here’s your key the lift is over there. We checked in with high hopes, but as soon as we walked into our room our hearts sank. It was filthy. There were squashed bugs stuck to the ceiling, the bathroom was dirty, and the walls were so paper-thin that you could hear everything from neighbouring rooms. The mattress was unbelievably hard. I genuinely considered sleeping on the floor because it would have been more comfortable. We contacted EasyJet to raise our concerns, and instead of the hotel handling the complaint professionally, we were confronted by staff asking why we weren’t happy, as though our concerns were unreasonable. Eventually they agreed to move us to another room, but it was on the fifth floor. Travelling with two young children, relying on just two constantly overcrowded lifts, made this far from an ideal solution. The food was one of the two positives (the second being making it through the week and going home) but if you have asthma or any respiratory condition, I would strongly advise avoiding this hotel. Every evening, the smoke from the restaurant was overwhelming. It genuinely felt like standing next to a bonfire while trying to eat. I’ve been home for two days and I’m still coughing. Breakfast was also extremely repetitive unless you happen to enjoy eggs every morning. The staff were consistently rude and uninterested. On several occasions we were completely ignored while simply trying to order a drink. Basic customer service seemed non-existent. This hotel is advertised as five-star, but I honestly wouldn’t even rate it as two. It is tired, dirty, badly maintained and desperately needs renovating. More importantly, it needs staff who understand the meaning of hospitality and customer service. This review doesn’t even cover everything we experienced during our stay. I’ve never been on holiday before where, after arriving on the Saturday, I was already looking at flights home by the Monday because we were so unhappy. Another huge disappointment was that the hotel made no effort to tell guests about local attractions or activities. We only discovered there was a water park less than a five-minute drive away while we were on the transfer back to the airport. It felt as though the hotel only wanted guests to stay on-site and spend more money there, rather than helping families make the most of their holiday and create special memories with our children. Please note, there is no ‘fitness’ aspect to this hotel. There is no gym whatsoever. Strange, for a 5 star resort.. Overall, this was without doubt the worst hotel experience we’ve ever had. I would not recommend this hotel to anyone, especially families expecting a genuine five-star experience.
