Homewood Suites by Hilton Cape Canaveral-Cocoa Beach

The ease of check in and out. I think I stood at the desk for 5 seconds. Thanks so much. I have muscle weakness and poor balance

Possibly the friendliest staff of any hotel I have ever stayed at. Nice room, very nice breakfast buffet. Efficient help with shuttles to cruise ships.

The room is very comfortable. We loved the Crabtree and Evelyn products in the bathroom. No issues.

All staff was great & the Tiki Bar (Alex) at the pool was great after a long day of travel.

I gave two stars because of the staff lady checking me in. She was rude and not accommodating at all. We arrived early from a cruise, couldn’t get our room, and was told room before 1pm would cost $40. We had a handicap room and apparently the people before us had a late 12:00 checkout? I don’t believe they had just one handicap room in the entire hotel. I asked when can we expect then to get our room? She said probably 1pm. We saw the people check out and leave at 12:15. We finally got our room at 2pm after watching so many others check in before us. It was very difficult sitting for 5 hours with a knee brace on. Each time I walked in to check, she said we’re working on it. She ‘worked on it’ for 5 hours? This was my second stay at Homewood and will be my last. Btw my first stay was awesome. They lost a customer.

enjoyed the room and outside settings, food, bar, pool, staff were very nice, breakfast could use some pancakes (my favorite), but they did have waffles

The staff was the friendliest I’ve encountered so far. The room was spacious and very clean. Absolutely enjoyed our visit and will certainly stay again should we be in the area.

We requested a refund due to the weather and us being unable to get to the hotel due to the snowstorm and ******* reached out to the property multiple times without hearing back. I also called and was told my request would be reviewed by the general manager and never heard back. Terrible customer service.