Guest User
December 16, 2025
This vacation, I'm incredibly grateful to Carry, the Front Office Manager.
I've always had a soft spot for Marriott, but this particular one in Phuket is quite remote and a bit old. After much deliberation, I decided to give it a try anyway.
Although the hotel has been renovated, it's an older property, so it's not surprising to encounter some room issues. I communicated with the front desk, and they basically just gave a simple reassurance. To my surprise, Carry, who speaks Chinese, noticed our situation during her shift handover. She promptly contacted us and arranged a room change, instantly lifting my somewhat downcast mood.
Before booking on Ctrip, I saw a better price on Xiaohongshu, so I inquired about it. However, I was a bit uneasy about using a less familiar travel company, and I noticed some discrepancies during the communication process. So, I decisively gave up on that and safely booked through Ctrip. To my dismay, upon check-out, we were informed that we had a duplicate booking and needed to pay for an additional night. This really angered us. I tried to communicate with the local staff, but all I got were apologies and confused looks. We clearly stated that we only inquired about the price, made no verbal commitments, had no written agreement, and paid no deposit, so how could it be considered a room booking? In the end, the amazing Carry stepped in to resolve this bizarre little incident, confirming that it had nothing to do with us.
A brilliant hotel manager is truly crucial for a hotel's development and future.
Thanks again, Carry.
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