JW Marriott Phuket Resort & Spa

Absolutely fantastic! The hotel boasts a superb view, with ocean vistas right from the property. It's just a short walk to the beach, although the waves were too strong for playing in the sand. They also have elephants! The rooms are very comfortable, and they can add an extra bed for kids, which is also quite large, making it perfect for families. Plus, there's a playground, so the children won't get bored, and the pool even has a slide. The hotel breakfast offers a huge variety too!

On our first day here, we were upgraded to a family room, which was well-designed, but incredibly damp. Even on the third floor, the humidity was unbearable. However, after we reported the issue, the hotel staff were very dedicated in helping us resolve it, and things improved significantly. The hotel is very family-friendly; you barely need to leave the premises for a vacation, as every corner offers beautiful scenery. My only gripe is that the facilities are quite old. While they are maintained, the overall feel isn't very modern. Still, it's undeniably beautiful. Facilities: Old Cleanliness: Clean and tidy, with turndown service every day. Ambiance: Beautiful beyond words. Service: Excellent as well. I'd definitely stay here again with my kids when visiting Universal Studios.

First off, whether it was the front desk or the waitstaff, everyone was excellent! They'd greet you warmly whenever they saw you. The hotel environment is very good, quite quiet, and the gardens are beautiful. The only downside is the sand on the beach is a bit coarse. The hotel breakfast was decent, nothing special but solid. There were plenty of activities at the hotel; I did Zumba, watched a fire show, and listened to music at the bar in the evening. Drinks at the bar weren't expensive either.

The hotel was great! It was clean and the service was super good. The beach was beautiful too! Breakfast was especially rich and delicious.

The hotel's private beach is absolutely stunning. The staff are incredibly friendly and always greet you. Breakfast is just okay, with not much variety. There aren't many dining options nearby, though there are two 7-Elevens and a small convenience store next to the hotel. We ended up eating at the hotel, but GIN JA TASTE wasn't very good.

There were three of us: my husband, our daughter, and myself. We loved everything. The staff was incredibly caring. The breakfasts were excellent. Our room was on the first floor with a terrace, which was very convenient for taking our little one out for walks and to the pool. There's also a children's pool.

I did a lot of research before my trip and finally chose JW Marriott and another new Marriott-affiliated hotel. First, let me share my disappointments with JW Marriott: - We arrived at JW Marriott in the afternoon, during heavy rain. After checking in and walking to our room, we had to navigate a long corridor of about 330 meters, encountering countless dripping spots and slippery surfaces. This was a huge challenge for my 80-year-old parents. - Later, for dinner, we chose the Thai buffet based on Marriott's recommendation, only to find it was at a different Marriott hotel a few minutes' drive away. They initially asked us to wait for the shuttle bus at the lobby entrance. After waiting for over ten minutes, a 'songthaew' (local open-air taxi) arrived. My parents couldn't manage to 'climb' onto the high back of the 'songthaew'. After coordinating with the hotel, they arranged a private car to take us to the other Marriott hotel's lobby. From there, to get to the Thai buffet restaurant, we had to walk past a swimming pool. Imagine, at 7 PM, it was already dark and raining, and my 80-year-old parents were precariously navigating, worried about slipping, and bravely making their way to the restaurant. - Around 10 PM that night, returning to my room from the hotel gym, I was shocked to find dozens of small insect corpses lying outside my door! After taking photos, I asked the front desk to send someone to clean and perform pest control. But the next morning at 9:50 AM, I found over twenty more insect corpses outside the door! - The next morning at 8:30 AM, my parents went for breakfast. Unexpectedly, they had to wait in line outside the restaurant for 45 minutes, only getting into the buffet restaurant at 9:15 AM! During this time, because my father couldn't stand steadily, my parents asked the restaurant staff four times for a chair to sit and wait. The staff initially refused, only providing a chair when my father was close to fainting. - The room facilities were a bit dated. The entire JW Marriott is connected to their vacation homes, and walking from my room to the breakfast restaurant took 350 meters, and to the gym, about 500 meters. I didn't really enjoy this type of massive resort that felt a bit overwhelming. - The vegetation outside the room was very dense and seemed untrimmed. Both of our rooms were supposed to have sea views, but they were almost completely blocked by dense foliage. - The beach in front of the hotel was extremely dirty! I've visited many resort beaches around the world, and this was, without a doubt, the dirtiest! The beach at the nearby Anantara was also dirty, though not as bad. Marriott claimed the beach wasn't theirs, but doesn't the hotel still benefit from these scenic sea views? Things I appreciated: - After breakfast, I went to the front desk to report the insect corpses and the breakfast queue situation. The front desk manager, Karen, assisted us. After understanding the situation and reviewing the photos, Karen immediately dispatched a professional team to address the insect problem. That night and the next morning, we didn't find more than three insect corpses. - Given that both my parents are over 80 and couldn't queue for 30-40 minutes for breakfast every morning, Karen suggested room service, which was incredibly thoughtful and meticulous! - Because my father has some mobility issues, after dinner at the Thai buffet on the first night, and after providing feedback to Karen the next day, they arranged wheelchair service for us on both occasions. - The hotel has many service staff from various parts of Southeast Asia and Europe. Whether in the lobby, corridors, dinner restaurant, or by the pool, they would always stop, bow, and greet guests whenever they saw them. - Both of our rooms had a small corner with two bamboo lounge chairs that looked simple but were surprisingly comfortable. That was our favorite spot to relax!

Having a 7-Eleven right next door was incredibly convenient; we practically went three times a day! My kids absolutely loved their burgers there. The staff here are also fantastic, always smiling and greeting you whenever they see you. Breakfast was amazing, especially the French toast with caramel. Aside from the slightly older facilities, everything else was perfect. They even upgraded us to a family room! We'll definitely choose to stay here again on our next visit.