The Ritz-Carlton, Astana
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The Ritz-Carlton, Astana

Stay at The Ritz-Carlton, Astana in Astana, a 5-star hotel with 9.5/10 from 68 reviews. It offers good value with quality service, and prices start from SEK 2,437.

Check-In & Check-Out

From 15:00 until 12:00

Nearby Attractions

National Archives of Kazakhstan: 0.54 km away

Baiterek: 0.42 km away

National Academic Library of the Republic of Kazakhstan: 0.41 km away

Amenity Highlights

Leisure: Pool, Hair and beauty salon, Gym

Pets policy: Pets are allowed, including cats、dogs, for a fee of KZT 56000 (approx. US$8,245).

Food & Drink: Room service, Cafe, Restaurant, Bar, Halal meals provided, Lobby bar

The above hotel prices are based on Trip.com for July 6-July 12.

The Ritz-Carlton, Astana

No. 2 of Cultural Hotels in Kazakhstan
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Highlights
Comfy rooms
Excellent service
Ideal location
Yoga session
Indoor heated pool
+4 more
Amenities
All amenities
Property Description
Show more
The bed is so comfortable, so soft like a cloud yet with the right pressure.
Surroundings
Airport: Astana International Airport
(12.9 km)
Train: Nur-Sultan-Nurly Zhol
(8.9 km)
Train: Astana Railway Station
(9.8 km)
Landmarks: National Academic Library of the Republic of Kazakhstan
(420m)
Landmarks: Baiterek
(420m)
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6

Grand Deluxe King Room With City View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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3

Deluxe King Room With City View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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4

Junior Suite

1 King bed
75m² | Floor: 4-14
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
Check Availability
5

Deluxe Two Queen Room

2 Queen bed
40m² | Floor: 4-17
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Room Details
Check Availability
13

The Ritz-Carlton Suite, Club Lounge Access, 1 Bedroom Suite, 1 King, Baiterek View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
Check Availability
3

Club Two Queen Room

2 Queen bed
40m² | Floor: 14,17
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Room Details
Check Availability
10

Carlton Suite, Club Lounge Access, 1 Bedroom Suite, 1 King

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
Check Availability
17

Executive Suite, Club Lounge Access, 1 Bedroom Suite, 1 King, Baiterek View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
Check Availability
6

Club King Room

1 King bed
40m² | Floor: 14,17
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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21 guests in a row gave their stay a positive rating.This property hasn't received any negative reviews in the past 11 months.
Average for similar properties in Astana
Guest User
May 27, 2026
The front desk staff were polite and pleasant, and the room was clean. The breakfast offered a good variety and was tasty. The lounge was a nice bonus, almost like having a full meal, and it was very comfortable. All the staff were friendly and attentive. The location seemed convenient. There's also a spa and pool, but we didn't get a chance to use them. Overall, we liked everything, thank you!
Original TextTranslation provided by AI
Guest User
May 13, 2026
The bed is so comfortable, so soft like a cloud yet with the right pressure.
Guest User
July 19, 2025
Very horrible experience. My room was 0511, on the fifth floor, and the window just towards to the vent of a restaurant’s kitchen. Because of this issue, I couldn’t even open to window. The gas from the vent just destroyed my lungs, so uncomfortable experience! When I try to apply change the room, the front desk staffs and guest service staffs performed very unprofessionally. No actions, just delay and excuses. Just when I complained the thing to the manager, they then told me that they can provide room on 17th floor. Ridiculous! That was even meaningless, because next morning I need to check out. The thing is, when your room has this kind of problem, why you should sell it as the price of like a normal room? Horrible experience. Definitely was the worst ＜ The Ritz-Carlton＞ from room conditions to the professional level of staffs.
Guest User
September 8, 2025
Great experience!
Guest User
February 5, 2026
Great service, convenient location, and very clean 🤍
Original TextTranslation provided by AI
Anonymous User
December 26, 2024
Beautiful hotel with incredible facilities and excellent attentive service, would definitely visit again.
Guest User
March 24, 2026
Great location, very quiet.
Original TextTranslation provided by AI
Guest User
February 28, 2026
Enjoyed to stay there
Guest User
July 8, 2025
Very good and clean hotel

Services & Amenities

Restaurant
No additional info available

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
For all room types, cribs and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
AgeFee
Children 2 years old and under
Extra crib: Free
Children 3 years old and over
23,200.00 KZT (approx. SEK 473.22) per person per night

Breakfast
StyleBuffet
Opening hours [Mon - Fri] 07:00-10:30 Open [Sat - Sun] 07:00-12:00 Open
AgeFee
Children 5 years old and under
Free
Children 6–11 years old
12,000.00 KZT (approx. SEK 244.77) per person
Children 12–17 years old
24,000.00 KZT (approx. SEK 489.54) per person
Adult
Buffet:24,000.00 KZT (approx. SEK 489.54) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs, cats
Fee: 56,000.00 KZT (approx. SEK 1,142.26) per pet per stay

Service animals
Service animals are allowed on request

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

  • Cash

Property Description

Local hotel name: 阿斯塔纳丽思卡尔顿酒店
  • Opened: 2017
  • Number of Rooms: 157
Phone:+7-7172734000
Email:astana.reservations@ritzcarlton.com
The Ritz Carlton Astana Hotel, located in the heart of Astana commercial district. Hotel is convenient to area attractions and outdoor activities, including Bayterek Tower, Astana Opera, and Nurzhol Boulevard. Our guest rooms and suites offer breathtaking city views. The rooms are outfitted with air conditioning, a minibar, and a television. The hotel offers luxurious amenities for both adults and our younger guests. Because we aim to assure your comfort upon arriving at our hotel, we have provided everything you want. Adjacent to the main entrance of the hotel, our serene Өzen Lobby Lounge is the perfect setting. Lounge opens its doors for guests 9:00-00:00 Seasonal products, non-trivial product combination, will pleasantly surprise even the most discerning guests at Mökki Restaurant. We provide comfortable and elegant atmosphere, every day 7:00-00:00 The Ritz-Carlton, Astana offer elegant settings to give your festivities an exquisite touch. Professional staff, state-of-the-art technological equipment, for you and your guests, to deliver high-quality service at your events. The modern SPA-complex offers highly efficient procedures on ESPA cosmetics and the Swiss premium cosmetic brand Valmont in one of procedural rooms. The Ritz-Carlton Spa in Astana features a quiet yoga studio, a dry and steam sauna, a swimming pool, a jacuzzi, and an extensive menu of treatments. We also provide free parking, free wifi, room service, and concierge services to our guests. The Ritz-Carlton Astana will make your vacation to Astana unforgettable, whether you're here for business or leisure.

You might be wondering

What are the check-in and check-out times at The Ritz-Carlton, Astana?

Check-in time at The Ritz-Carlton, Astana starts at 15:00, and check-out time is by 12:00.

Does The Ritz-Carlton, Astana have a pool?

Yes, The Ritz-Carlton, Astana has a swimming pool for guests.

Are pets allowed at The Ritz-Carlton, Astana?

Yes, pets are welcome at The Ritz-Carlton, Astana, but we recommend calling ahead to confirm details (e.g., pet size, fees).

How much does it cost to stay at The Ritz-Carlton, Astana?

Room prices at The Ritz-Carlton, Astana vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.

How to get to The Ritz-Carlton, Astana from the nearest airport?

The nearest airport is Astana International Airport, located about 26 mins from hotel by car (12.9 km) away.

What’s the cancellation policy at The Ritz-Carlton, Astana?

The cancellation policy at The Ritz-Carlton, Astana depends on your room type and booking terms.

Does The Ritz-Carlton, Astana offer airport transfers?

Yes, The Ritz-Carlton, Astana offers Airport pick-up service, Airport drop-off service for guests. We recommend contact ahead to confirm availability and pricing.

About This Property

Nearest AirportAstana International Airport
Distance to Airport12.95KM
Nearest Train StationNur-Sultan-Nurly Zhol
Distance to Train Station8.94KM
Average Price FromSEK17917
Hotel Star Rating5
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