The Ritz-Carlton, Astana

The bed is so comfortable, so soft like a cloud yet with the right pressure.

Very horrible experience. My room was 0511, on the fifth floor, and the window just towards to the vent of a restaurant’s kitchen. Because of this issue, I couldn’t even open to window. The gas from the vent just destroyed my lungs, so uncomfortable experience! When I try to apply change the room, the front desk staffs and guest service staffs performed very unprofessionally. No actions, just delay and excuses. Just when I complained the thing to the manager, they then told me that they can provide room on 17th floor. Ridiculous! That was even meaningless, because next morning I need to check out. The thing is, when your room has this kind of problem, why you should sell it as the price of like a normal room? Horrible experience. Definitely was the worst ＜ The Ritz-Carlton＞ from room conditions to the professional level of staffs.

Great experience!

Beautiful hotel with incredible facilities and excellent attentive service, would definitely visit again.

Enjoyed to stay there

Very good and clean hotel

good hotel!