I had booked a room for myself and one friend. Upon check-in, the receptionist was extremely rude and spoke no English, which made communication very difficult. Also they don’t your guest come in what so ever and that’s very strange.
We were then told we had to pay an extra €160. I agreed, but informed them I had no cash and offered to pay by card/online. The receptionist stated there was no card machine available, and if I did pay by card, the charge would be €210 instead of €160. Because of this, I was forced to leave the hotel and spend 3 hours trying to find an ATM to withdraw cash. I also had to pay significant extra fees to withdraw the cash.
After finally paying the €160 in cash, we were sent to a room that was clearly for one person only, despite paying for extra occupancy. When we entered the room, it was not clean. There were empty bottles in the fridge and used, dirty bottles in the side drawers.
This entire experience was humiliating and completely unacceptable for the price paid.