Hotel Monti Spa & Wellness

The hotel feels like something out of a fairy tale — surrounded by majestic pine trees and untouched nature. Its charming appearance takes your breath away. The food is excellent, and the staff are truly outstanding. Special thanks to waitress Zlata, who made our stay unforgettable. Everyone went above and beyond to make us feel special. It’s a perfect place for all ages. We haven’t seen such beautiful nature in a long time, and it inspired us to explore everything around.

Wanted a relaxed getaway, Hotel Monti focuses on promoting their spa services (indoor pool, 5 different saunas etc.) but in reality it’s a terrible experience, they have a day pass for anyone to attend and it is more like a loud, children’s water playground. The facility was overcrowded with unsupervised children (ages 8 to 13), running all over, screaming, jumping into the pool, entering every sauna, no parent or staff member. When I complained I was simply told they charge a day fee for anyone to attend, and there are no lounge chairs for hotel guests as it’s first come best served. The water of the indoor pool was cold, the uncultured behavior of “day pass visitors” simply downgraded the notion of a delux hotel. It’s a shame as it is a beautiful hotel in absolutely beautiful mountain setting. The rooms are perfect and the staff are great, but greedy management needs to take a hard look at their false advertising of “spa services for guests”, it’s a public indoor pool with NO rules!

Our second time here. Beautiful surroundings. Great, friendly staff. The whole complex is very clean. The room is as comfortable as any we’ve stayed in around the world. Speaking of which, the breakfast is world class. However, what happened the afternoon we arrived was disappointing, disgusting, and simply baffling. And insulting. We arrived around 4:00 pm (16;00). We ordered the Bruschetta. The menu described their unique way of preparing it: Eggplant, feta cheese, and a couple of other typical items on French Baguette. You know, probably one of the most recognizable menu items in the world. What arrived was thin white sliced bread—toasted—with what can only be described as wet cat food. I let the server know that not a single ingredient from the menu was on the plate. She told us that the kitchen was out of ALL of the ingredients for the Bruschetta. So what the geniuses in kitchen basically decided to do was blend together a bunch of stuff they DID have into a grey-colored slop and put it on toast and then actually serve it, imagining that their paying clientele were too stupid to notice or care. Unbelievable. I have let bad restaurant experiences go without complaining as many of us have, but this was so utterly lazy and so stupid that I do feel someone should lose a job. The server was gracious, and apologized. I think that she knew serving it was the wrong thing to do, but she was forced to do it. What they did to her was worse than what was done to us.

The hotel is located in a truly beautiful setting, which initially raised our expectations. Unfortunately, the service from the staff left much to be desired. The staff came across as unprofessional, and important requests, such as setting up separate beds (which was clearly communicated in advance), were completely ignored. Additionally, the bar closes as early as 11:00 PM, with the last round already being served at 10:30 PM. This was not communicated and felt very unwelcoming. There is also no room service available after 10:00 PM, which is disappointing for a hotel of this standard. We tried to discuss our concerns with the management, but although they pretended to listen, nothing was done with our feedback. In short, the location is beautiful, but the lack of customer focus and service means we unfortunately will not be returning.