We booked 2 rooms. And we specifically said to have a non smoking room. The 1st room was ok. Thr 2nd room,, it had a strong smoke smell as we opened the door, and there was quite a large amount of puddle on the floor around the Bed area. The reception directly moved us to another room. The AC in the new room was not cold at all. However, since we checked in quite late, about 10 -11 pm, we decided to just try to sleep, since we have a very early enggagement the next day. The next day, before we went out (6-7 am), we told the reception to please fixed the AC. When we came back at night (10 pm), the AC still not cold, and they sent the maintenence team to fix the AC at that 10 pm, even we gave them a whole day time to repair (since 6-7am in the morning). After 30 min of repairing, the AC still not cold, and when we asked for room change, they said they have no other rooms avail.
When we check out, we asked for compensation for our inconvenient. 2 days with no AC, very2 hot. We asked for at least 1 night room free, or a voucher. The reply from the management / manager was so dissapointing. They just said that they cannot do anything, since the booking was made through OTA. And that our complaints will be for the next refference, improvement for another guests. Afterward, all our communications with the Hotel, was not been replied. Which is another inconvenient.
Makes us wonder, is it better to book directly through the hotel rather than through OTA. Because it seems, booking through OTA, no compensation can be given, or it's just simply a poor hotel service.
Cleanliness was ok, room was ok, lay out of the Bathroom can surely be improved. They have a very spacious bath room, but their lay out only given us a very little space to shower. Shower space & toilet space so narrow to each other. Such a waste of a big2 bathroom.
