Shangri-La Kuala Lumpur

Amenities are great. Pool, spa with sauna, whirlpool and steam rooms and gym are well maintained and clean.

Like many Shangri-La hotels now, this is quite dated and could definitely use some upgrades in rooms and across the property. The room is old-school Shangri-La style, hasn't seen some work in a while, feels and looks a bit old. The sockets have been frustrating - had to call a couple of times to get it fixed and sorted. The QR code for in-room dining also never loaded, had to call to ask for a menu, which then took forever. The pool also, very obvious on the eye it's old and even feels a bit sad. No cushioned day beds around the pool. The sparkling water I ordered took forever, and when ordering by QR code by the way, staff should check what your room deal is - I had no deposit on the room as pre-paid, so they had to come back again to ask me to pay, small details I know, but often it's the details that make a 5 star stand out. WiFi across the property was terrible. Super slow at the pool, in the lobby and in room it kept disconnecting - as a business traveller this isn't ideal and disrupted the work flow. Enjoyed the lobby lounge layout though, super spacious and tables distanced well, so plenty of privacy. Decent drinks offer, the bread of the steak sandwich however was dry. Perhaps toast it a little too for a bit of crunch?! I called the service centre from room to see what opening hours are at Arthur's Bar & Grill and what the happy hour deal is, she said "all day Sunday" - no such thing as happy hour on a Sunday here. Not sure I'd come back as rooms and WiFi are key to my business travels - all needs to feel comfortable and work properly.

Very nice hotel, everything was great during my stay. The staff were friendly, the room was clean and comfortable. Just the room fragrance was a bit strong for me.

I’d like to share my heartfelt thanks to two wonderful team members at the Shangri-La Club Lounge — Kelly and Aliff. Kelly was incredibly helpful and welcoming from the very beginning, making my check-in smooth and stress-free. She also looked after me during my Day 2 evening cocktail and canapés, making sure everything went perfectly. Her warmth and attentiveness really made me feel at home. I also want to thank Aliff for his kindness. I mentioned how much I enjoyed the little French jam bottles, and he thoughtfully offered me the Bonne Maman Apricot Preserve and Strawberry Preserve to bring home for my mum to enjoy. That small but meaningful gesture touched me deeply and made my experience extra special. Both Kelly and Aliff truly went above and beyond, and they made my stay at Shangri-La unforgettable. Please pass along my gratitude — they really embody the best of Shangri-La’s hospitality.

Nice hotel. The suite is superb and well maintained after 40 years. Variety breakfast.