The Fives Oceanfront Puerto Morelos

Brilliant service in a quiet location. Short walk to restaurants. Staff very friendly. Would definitely stay again

The staff is absolutely splendid, courtesy, helpful, and willing. The food, however tasteless and left us with much to be desired. The bar in the lobby has the best mixologist so far

Everything was amazing! So sad to have left, but I am already looking to rebook my next vacation back here. Staff was amazing, cleanliness was 10/10, bar 100/10.

The hotel is beautiful, and the rooms were always clean. The staff was incredibly kind and welcoming throughout our stay. Unfortunately, the beach wasn’t great during this time of year because of the seaweed, which made it less pleasant to spend time outside. Overall, we still had a wonderful experience thanks to the excellent service and the beautiful property.

The room was dirty- sheets torn, stains on linen and robes provides has holes in them. The best thing about the property is the spa. The lobby is pretty and so is the spa area but upstairs where where the rooms are hold a consistent smell of mildew. Check in staff isn't very helpful if you encounter a problem- one lady was and her name escapes me, but I made an error when booking and nobody else went out of their way to help me. I will say Rodrigo in reservations partners with the young lady to assist me and I am very grateful. If you have allergies, DO NOT book with the reservations team prior. Have them provide the invoice to include whatever early booking discount they are offering because I was hassled into almost paying for something that would have put me in the hospital. This is after disclosing my allergies to the reservations team multiple times! The food is mid. They don't have a lot of options. My partner enjoyed the fresh seafood cooked outside on the beach but that was it. It was ok for a quick get away because the beach was lovely but I wouldn't stay at this property again.

The staff was wonderful but the resort itself was poorly run. The resort is advertised as a vip resort. We didn’t receive anything for being vip platinum ******* members. In fact the reception desk acted like they have never even heard of ******* vip. I had to show them on my phone. The kids were only allowed to eat in one restaurant. There was a $10 charge for room service even through their website states $5. The air conditioning hardly worked. I called about it the first night and waited 2hrs for someone to show up and fix it. No one did. They cleaned our room the 2nd day and forgot to give us any towels. We had requested to be close to another friend who had another reservation, this didn’t happen. They said the resort was full but we didn’t see a lot of people. We requested a late checkout and were told someone would call us. No one ever called. There was no entertainment. We did enjoy a snorkeling tour. It was $40 a person. Cesar at the bar was amazing and Stephanie at the restaurant. This could be a great resort if they just worked out some of the kinks. We loved the location.

Wonderful stay. The rooms are clean and well maintained. We got upgraded to the ocean view room and I definitely would get the ocean view room again next time. Nothing like falling asleep or waking up to the sound of the waves. The rooftop pool is lovely.

It’s a nice hotel if you want to relax and not do much. My only complaint was with this being my second solo all inclusive trip. I absolutely hate that they give you a tab after EVERY thing. I do not want to have to sign and tip after every drink or food I get. Definitely won’t stay again, that made the whole experience not enjoyable.