The hotel is modern, dreamy and exceptionally clean. I am extremely picky when it comes to cleanliness and Kempinski, as always, did not disappoint at all. Everything felt immaculate and very well maintained.
The service at the front desk and concierge was impeccable, very professional, warm and genuinely friendly. Room service and overall service throughout the hotel were excellent as well.
The hotel is very couple- and family-friendly, and one thing I truly appreciated was how quiet and uncrowded it felt. Even though the hotel was fully booked during our stay, we barely ran into other guests. The layout and structure of the hotel are very well thought out, creating a calm, spa-like atmosphere where nothing ever feels busy or overwhelming.
The spa was solid and offered all the basic, well-functioning amenities one would expect. I’ve stayed at spa hotels with more impressive facilities, but this one still delivers a good overall experience. The sauna area is well done, with different sauna variations available. The outside pool-area could be heated a tad more.
Unfortunately, all massages and facials were fully booked and we were unable to get any appointments upon arrival, which was quite disappointing.
The location is beautiful, but Berchtesgaden itself doesn’t offer much to do. If you want to eat outside the hotel, you’ll need to drive about 10 minutes downhill to the village/town where you’ll find good local restaurants.
Food in the hotel was nothing special and significantly overpriced - although that is somewhat expected at a luxury hotel. The Johann Grill restaurant in the evening was especially disappointing: not tasty and far too expensive for the quality offered!
Concierge parking costs €10 for outdoor downhill parking or €20 for the parking garage. The €10 option is more than sufficient as they still bring your car to you. The €20 garage option feels unnecessary.
Breakfast itself was good, with a solid selection and quality. However, the service at breakfast was disappointing. We sat for around 20 minutes trying to make eye contact and the staff did not acknowledge us at all. After reaching out to the manager twice, she did try her best to improve the situation, which we appreciated.
Overall, a very good spa hotel for couples and families, peaceful and well-designed, but with limited activities in the surrounding area. Three nights are more than sufficient. Despite a few service and food-related shortcomings, the hotel remains a relaxing and elegant place to stay.
