From the moment we arrived our holiday was fantastic! The transport arranged by the hotel was on time and fab vehicle. When we got to the hotel staff were waiting to take our luggage down to the reception from the car park! At reception we were made feel so welcome ! All the staff were really friendly and helpful but we have to say Eva was exceptional , so friendly and helpful, she could not have done more through the whole week. Eva seemed to be there anytime we had a question and knew the answers too . She arranged car hire , airport transfers and a birthday surprise I had planned in advance for Christine. I wish all hotels had an Eva. The location is perfect , 10 min walk to Center of Fira , however supermarket and restaurants on your door step too. Footpaths around the area are uneven in some places but that is the only negative we can say about the area. The hotel itself had a fresh fragrance in all areas all day. The rooms are adequate size and beautifully decorated, shower was amazing too. Good selection of alcoholic beverages and very good prices at reception. The hotel provides pool towels and bath robes. The pool area is filled with sun loungers , Bali beds etc.The pool itself is very refreshing, and the area never seems to be over crowded. We stayed 5th to 12th Sep in room 6 which also had a hot tub which was always at perfect temperature. I would recommend this hotel without hesitation, and would recommend Fira over Oia. Oia is great for a day trip and must be seen but for us staying in Fira had everything . Mark and Christine