I understand that on such an island, human experience must yield to environmental protection, but Starlink providing Wi-Fi doesn't affect the environment at all, yet there's no signal in the hotel rooms;
This isn't just environmentally conscious, it's almost obsessive.
Of course, the environment is beautiful, and the staff are patient and friendly.
However: 1. Airport pickup was an hour late with no apology; 2. The front desk phone was practically unreachable, and most of the time no one answered; 3. The hotel didn't proactively email me about airport pickup arrangements; I had to contact them three days before departure using an email address I specifically requested from Ctrip; 4. Even if you have unforeseen circumstances preventing check-in, there's no refund; I was delayed until the next day due to airline issues, and I received no refund; 5. **I was told I needed to change rooms the next day without prior notice, even though my room type hadn't changed.** The reason given for the room was that someone else had booked it. It was actually the same room type, but they gave the better location (closer to the sea) to someone else, leaving me with a spot furthest from the beach. 6. Again, priority was given to those who wanted to change rooms. I booked three days, didn't check in on the first day, checked in on the second day, and requested a room change for the third day. When I asked for the key, they didn't give me one. I waited for 10 minutes before a staff member finally arrived. When they were still 10 meters away, someone else had a question, so the staff member turned around and guided that person first, only coming over after finishing.
However, not everyone was so bad. The people at the dive shop next door were very nice, especially the young man with jellyfish tattoos. That dive shop was very professional and provided excellent service.
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