Anwar Al Madinah Mövenpick Hotel

Location: The hotel is in an excellent location, very close to Masjid Nabwi, Haram, and relevant gates, making it convenient for guests. It's just a few steps away from the mosque, and there are nearby shopping malls like Bin Dawood supermarket within the hotel building.(based on 79 reviews)

⸻ No Refund or Compensation – Very Poor Experience at Anwar Al Madinah Mövenpick Hotel I recently stayed at Anwar Al Madinah Mövenpick Hotel, and my experience was extremely disappointing, especially considering the amount paid for what is advertised as a five-star hotel The room condition was below standard — the bathroom had a major leak, and the towels were old and worn out. Due to these issues, maintenance staff arrived around 2:30 a.m. to fix the leaking toilet, followed by a cleaning team at 3:00 a.m. to remove the water. This caused a sleepless night and complete inconvenience during my stay. I immediately reported the problem to hotel management and requested a refund or at least a partial compensation, as I was unable to use the room properly and did not receive the quality or comfort I paid for. However, the management did not take any action and refused to offer any refund, credit, or service recovery. For a hotel of this category, such lack of responsibility is unacceptable. The way the situation was handled showed no respect for guests’ time, comfort, or money. Based on this experience, I do not recommend this hotel. Guests deserve better service, transparency, and accountability — especially when a refund is clearly justified.

Possibly and sadly the worst Movenpick we’ve ever stayed in! Dirty tired decor and had to change room as bathroom was dirty.. Heads up to the staff who were SO lovely!