Holiday Inn Express & Suites SOUTH PORTLAND by IHG

Friendly and helpful staff. Clean and relaxed environment. Convenient location.

We had a room with a sofa bed. We never got our sofa bed made during our 4-night stay. The first day after we arrive they even forgot cleaning our room; then we only had towels changed the following 3 nights without floor vacuumed or bed made. We asked front desk and were told rooms are supposed to be cleaned everyday though they never did so. The room ran out tissue and we never got new ones. 我们住了4夜，但沙发床从来没有被收拾过，第二天他们甚至忘了发到我们的房间，后面几夜基本就只给换毛巾其他什么都没有打扫，最后甚至纸巾没有了也没给加新的。早餐还可以就是经常不够吃。

Big spacious room and very comfortable

Our stay was ok. Not what we’re used to with Holiday Inn. Breakfast was good and the staff were helpful to meet most of our needs. The hotel room could have been cleaner. The mattress on the pull-out sofa was in horrible condition and we needed it as we were 5 people. You could feel all the springs and the bars of the frame. We called the front desk about it. They said they would look into it and get back to us, but never did.

We must have mistakingly booked an ADA room on line because my cousin sent me the wrong link after they booked their room. So, upon checking in, our family asked if we could be moved to a standard room. The front desk clerk said “but you booked that room”. I kindly asked if we could be moved and she continued to repeat herself over and over again. She mentioned that she needed to contact her manager. Another customer approached and she said, “stand over there”. She then proceeded to help the other person. When done she said “Where is your stuff”? I pointed to our bags and she said “I am not supposed to do this, but here is a different room.” Mind you this was not on a weekend (it was a Tuesday) nor were there any conventions or whatnot. She amazingly came up with another room without asking her manager. Then she asked again, where’s your stuff. I pointed AGAIN at our things before we headed to the room. Is there an echo??? Was she trying to piss me off? It was so weird. BTW, the room was fine but the check in? I do not like interrogations.

The hotel smelled like dogs. Our original room had a really strong dog odor. They did switch our room and the new room was better but the hallways still smelled like animal.

We requested extra toilet paper. The lady at the desk was very helpful but had to give us a roll that was used for restrooms because she did not have access to regular ones. We thought it was ridiculous that our maid did not leave another roll for us.