Guest User
November 20, 2025
Hotel Gracery Shinjuku was exactly as anticipated. We traveled with our 2-year-old daughter. Although it was overwhelming at first with the hoards of people, we settled in and got used to it. Our daughter LOVED being in the hustle and bustle and enjoyed her daily smoothie from 7-11 just downstairs. Hotel seemed to cater to mostly tourists.
The front desk was super helpful, and most of the staff we talked to spoke pretty good English. It made our stay smooth and enjoyable. They helped us retrieve our luggage, which initially they said they didn’t have. However, they were delivered 2-hours before we our check in. We used to the Airporter from Mitsui Garden Hotel Prana Tokyo Bay (Disney Area), which was so convenient. The front desk also helped us arrange a taxi for 4am pick-up. Taxi was prompt and made it to the Busta Shinjuku Expressway Bus Station in a timely manner (cost about $15) to ensure we made it tp Haneda Airport by 5:05am (cost $22 for 3 of us).
The room was spacious. We stayed on the 25th floor and we had a nice view. Room was clean, and it has great amenities (iron, hair dryer, pajamas, slippers, and body wash/shampoo/conditioners). They even gave our daughter a little welcome kit with a pair of slippers, toothbrush and sticker. She loves “sur-presents.” Only qualm about the room was a distinct odor in the toilet and shower area. We attributed it the drain, a bit musty. However, we were mostly out and about a majority of the day, so it was bearable.
Overall, it was a great stay in a prime location. For those with young children or kids, expect it to be a bit busy and action-packed at night. There are Toyoko kids right outside of the hotel, but again, they seem to mind their own business.
