Conrad Istanbul Bosphorus

I booked two rooms for this trip, both at the Conrad, but through different channels. It really showed that Trip.com is the best! The first night, we used our Hilton Honors membership for a room, and the front desk gave us a really disappointing one, asking for an extra 500 Euros to upgrade! For the next two days, we booked through Trip.com, and after explaining the situation to them, they immediately contacted the hotel. Thanks to the relentless efforts of the Trip.com customer service, our room type for the last two days was successfully changed! When you're traveling, it's truly reassuring to have Trip.com. A big thank you again to the customer service agent who helped me communicate yesterday! Full marks 💯, I'd even give it 120 points.

The room was a bit small and cramped, which might be due to the room type I booked. The room facilities were very basic, which was a little disappointing. However, it was very clean, and they delivered water promptly when I called.

The hotel facilities are relatively good and represent an excellent standard among hotels in the same price range in Istanbul. The lobby is very beautiful, and the public areas feature many paintings and fresh flowers. The breakfast is decent, but the omelet station always seemed to get my order wrong—not sure if I wasn't clear enough or if the chef simply forgot. The sea view from the window is partially obstructed by buildings and trees. Conrad Istanbul Bosphorus is a circular building, meaning you can see the rooms opposite and next to you from your window, especially when the lights are on at night. If you want to enjoy the view or walk around near the window, it's advisable to get dressed properly or draw the curtains. I requested anniversary decorations prior to check-in, and the hotel put a lot of thought into it, providing sparkling wine, desserts, a cake, dried fruits, a greeting card, fruit, and a hotel mascot. I am very grateful for their thoughtfulness. The location is relatively remote, far from the metro station, and situated on a hill; walking up is practically out of the question as it's a long, steep climb. If you are heading to Conrad Istanbul Bosphorus, be sure to take a taxi, though even getting a taxi up there can be a hassle, and it's very difficult to hail one during morning and evening rush hours. The hotel has a high occupancy rate, so we had to wait about half an hour for our room during check-in. Fortunately, they give you drink vouchers so you can relax in the lounge while they bring the room key to you.

Terrible experience, stemming from a very unpleasant breakfast incident. My friend and I arrived early at the restaurant to get a good view. Guided by a staff member, we chose a window table, where the staff placed a reserved sign and told us we could go get our food. When we returned, a Caucasian couple had taken our seats. We politely explained that this was our table, but they were very rude and told us to leave. To make matters worse, a staff member was right there; instead of clarifying the situation, they actually came over and scolded us for casually taking seats, acting rudely and speaking very disrespectfully to my friend. Afterwards, when we asked for that staff member's name to email a complaint to Hilton, the restaurant manager kept making excuses, claimed nothing could be done, and showed zero apology.

Room service is fast. Check-in and check-out are easy. A good experience. I recommend it.