Naspa New Otani

The place is dated but well maintained. Toiletries are not in the room but centrally dispensed. Restaurant recommendation list only in Japanese.

I booked 2 Junior suite including breakfast for 2 nights. Totally enjoyed our stay. The room were huge and comes with view of the ski slope although there was no snow as it was lull season. The breakfast was buffet style Japanese food.

There is a free shuttle to and from the station. I emailed the hotel. There was a link to a message where the schedule is buried in a long page but would be better to paste in or attach the actual time table. Also you need to book in advance. Nevertheless when I emailed them the bus arrived in a few minutes. The driver was very professional. Reception was very polite and efficient. Hotel is large and old but clean. Still uses physical keys. Nice onsen. Coffee bag is only 1 per stay, not per day. Bring your own.

NASPA New Otani Perfect family stay with spacious rooms and great snow park for kids! "We had a wonderful stay at NASPA New Otani. The hotel's location is very convenient, not far from the train station, and the free shuttle bus service is available throughout the day, which made our travels so easy. We stayed in a Japanese Style Room, and it was incredibly spacious at 50 square meters. It was perfect for our family of three (parents and our 3-year-old child). There was plenty of room for our little one to run around and play comfortably without feeling cramped. The private snow park at the hotel is fantastic, especially for young children. Our child had so much fun playing in the snow, and it felt very safe and family-friendly. We are truly impressed with the hospitality and the facilities. We are already planning to come back and stay here again next year! Highly recommended for families."

Room is spacious. Free access to onsen within hotel. The package I got had breakfast and dinner buffet which saved us a lot of time (no need to find places to eat). There is shuttle bus to bring us to the town centre and access to other ski reports in Yuzawa.

Here This is a nice hotel with a good location and a convenient shuttle service. The ski garden is very enjoyable for both children and adults. We stayed in a Japanese-style room with a beautiful view, which made the stay even more pleasant. However, the checkout time feels too early at 10:00 AM, especially considering that check-in is only available from 3:00 PM. Another issue was the futon bed setup. The hotel schedules it at 6:00 PM, but I requested to move it just one hour earlier to 5:00 PM because my child wanted to rest. Unfortunately, the hotel could not accommodate this request. I don’t quite understand why such a simple service request could not be fulfilled. Breakfast was fairly good, although the variety of options was somewhat limited.