Al Ritz Al Madinah

I recently stayed at this hotel and can confidently say that the experience exceeded all expectations. From the moment I arrived until the day of departure, everything was handled with exceptional professionalism, care, and attention to detail. The level of service provided truly felt outclass and made the stay both comfortable and memorable. One of the most impressive aspects of the hotel was the cleanliness. Every area—whether it was the room, bathroom, corridors, or common spaces—was spotless and extremely well maintained. Housekeeping deserves special appreciation for their consistency and dedication. The room was cleaned thoroughly every day, fresh towels were provided, and everything was arranged neatly, giving a real sense of comfort and hygiene. The staff were outstanding. They were polite, respectful, and always willing to help with a warm and welcoming attitude. Any request or question was handled promptly and professionally, making us feel genuinely valued as guests. Their hospitality created a relaxed and positive environment throughout the stay. The room itself was well equipped, comfortable, and thoughtfully arranged. The bed was very comfortable, allowing for a restful sleep, and the overall atmosphere of the room was peaceful and pleasant. Everything worked perfectly, from lighting to amenities, which added to the stress-free experience. Overall, everything about this hotel was perfect—from service and cleanliness to comfort and management. It is rare to find a place where all aspects are maintained at such a high standard. I would highly recommend this hotel to anyone looking for quality accommodation, whether for family, business, or religious travel. I will definitely choose this hotel again in the future and would not hesitate to recommend it to others. A truly excellent stay from start to finish.

Very nice room and close to haram Washroom needs a little maintenance, other than that it was a perfect one night stay in the hotel.

Very good hotel overall. The buffet was excellent, and the staff working there were extremely polite, kind, and attentive—they served us very well. The location is also very good and nearby to key places. Highly recommended.

Overall everything was perfect. Only complain I have is related to breakfast. They do have a variety but not of a quality that I liked. I did get the fresh omelet each morning but didn't try anything from the buffet. Adding a rice option will be excellent. Many kids can handle plain rice.

“My family—my wife and two children—and I enjoyed a highly satisfactory stay. The accommodations were comfortable and well-suited for families. Service was exceptional, with professional, attentive staff who accommodated our needs, especially with young children. Facilities were well-maintained and practical. The breakfast buffet stood out as excellent, offering diverse, high-quality options. The hotel’s prime location allowed a convenient 5-minute walk to Masjid Nabawi. Overall, it provides excellent value for families seeking comfort and proximity to the Prophet’s Mosque.”

I stayed at this hotel recently and was not impressed. The room was very congested, making it uncomfortable to move around. Cleanliness was lacking, and the service was not up to standard staff were slow to respond and not very helpful. On a slightly positive note, the breakfast was okay, but it wasn’t enough to make up for the other shortcomings. I hope the hotel takes steps to improve its facilities and service.