I booked an Executive King Suite but was assigned room 2103, which felt incredibly small, and the facilities clearly didn't match the photos online. The Hilton's hardware is quite old; several outlets, including the USB ports, were broken. I happened to be chatting with the concierge on WhatsApp who was asking about my comfort, so I brought up the issue. After a lengthy back-and-forth, I was informed that room 2103 is indeed smaller than a standard Executive King Suite due to the fire escape structure. This really annoyed me, especially after I moved to another room, 2302, the next day. Room 2302 was almost half again as large as 2103! I then asked the concierge how Hilton could possibly sell room 2103 as an Executive King Suite. Perhaps as a Junior King Suite, but no customer would pay for an Executive Suite and get a Junior one. The concierge could only say that she had escalated the issue to management, attributing it to a Hilton system problem. I just had to accept that explanation… Hilton, as a long-standing hotel brand, is quite popular with Europeans and Americans, especially older Western guests. The food and the lounge at this Hilton are excellent! These are indeed core strengths of the Hilton system. It's just that the hardware is a bit dated, especially the various outlets and appliances in the room.
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