I booked an ocean view room at Lopesan Costa Bávaro Resort, but the rooms I received had a pool view with no visible ocean, despite what was advertised. I even provided photo evidence showing the actual view from my room.
When I raised the issue, the hotel staff was dismissive and unhelpful. Even after escalating the matter through my booking agent, the hotel refused to acknowledge the misrepresentation or offer any refund or real resolution.
The resort itself is beautiful, but the service and handling of legitimate guest concerns were extremely disappointing. I expected honesty and basic accountability from a resort of this caliber, and unfortunately, my experience fell far short.
Would not recommend if you're expecting to get exactly what you book and pay for.
