Lalita Boutique Hotel & Spa Ninh Binh

We got rooms with one King Bed and one extra Bed, instead of the booked room with Twin Beds. The extra bed was not useable, because the room is very small. We told them therefore to remove the extra bed.  There was a coakroach in the restroom, we don’t like that all! The water in the sink ran badly and it was leaking on the underside, so that the sewage ran to the floor, The view / balcony ist inside the building. There is also a new noisy construction yard at this side of the building. The personal was friendly.

Was upgraded to a room with bathtub but it’s on the lower floor where I need to access via metal and wooden staircase. Toilet is also on lower floor and quite inconvenient for me at night. I also encountered quite a few bugs in the room maybe due the nature environment . The hotel shower equipment is hard to adjust to get right temperature. Quite disappointing. Overall the hotel is nice and the food is very delicious as I dined in the restaurant

Gorgeous hotel, very friendly staff, and overall just an amazing stay

This hotel was a real mixed bag!  Some of the staff were exceptional whilst others definitely required more training; our balcony was left unlocked twice by the cleaning staff. Some of the drinks made in the bar were very poor and undrinkable. Reception staff were generally extremely helpful and knowledgeable.  The bar and pool area were grubby and there are definitely nicer choices in the area. The decor in the rooms and reception was very nice, but it was really let down by the pool and bar. There was also only 3 (conjoined) sun loungers by the pool for the whole hotel.  Bikes were free and accessible which was great, but the location wasn’t great and there was nowhere nice to eat or drink in the vicinity.

Good food and good service.

Tam Ha (one of the staffs) had assisted us throughout our stay. Easy to communicate. We reached the hotel around 7am and they let us rest in the massage room while waiting for the check-in time (2pm). At 10am - room was ready for us to check-in. She even upgraded our room and thus, we had bathtub 🥰. They lent us a steamer for us to iron our clothes. Bicycles available to stroll around town (free) and motorcycles available for rent at 60k dong for half day. They even had so many services which sadly we had no time to experience. We did try the complimentary tea time and it was nice to hv a chat at the rooftop with such perfect view. I would recommend this hotel. Service 5 star ⭐️⭐️⭐️⭐️⭐️. Tam Ha even personally came to our room to check on us so that we didn’t miss our flight on the check-out day. The other staffs were also friendly and kind. They assisted us promptly. Technician helped to fix our room telephone and carry our baggage. Everything went perfectly well and this had contributed to our great time in Ninh Binh.