1. **Overcharged at check-in.** Out of our group's four rooms, two were inexplicably charged a 'resort fee' of over 100 RMB per day, totaling over 300 RMB. When we questioned this strange charge, the front desk staff claimed it was for three days of hotel activities, including boat transfers to and from the island, yoga classes, clear kayaks, hiking, and snorkeling. However, out of all these activities, only snorkeling had an equipment rental fee; the rest were clearly free. So why were we charged over 300 MYR? What's more, there was no explanation; they simply added this amount to the taxes. One of our group's rooms unknowingly paid it, and the staff said nothing. When we inquired, they then misleadingly told us we could opt out of the fee, but then the activities would be individually charged and more expensive.
2. **Questionable room hygiene.** A room in our group found cockroaches and bedbugs (see photo). The hotel's solution was disinfection, refusing a room change, claiming full occupancy. The staff's attitude was unhelpful, not addressing any compensation requests, just 'uh-huh' throughout, but always refusing any solutions we suggested.
3. **Staff unfamiliar with procedures.** When we asked about booking the ferry, they gave us incorrect information. It took multiple attempts to finally secure a ferry booking.
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