Terrible check-in experience! I arrived around 2:20 PM, waited, and did a pre-check-in. I was told to wait until 3:00 PM to get my room number. Okay, no problem. But at 3:00 PM, I was left standing there for way too long because the system still hadn’t assigned me a room. I have never seen anything like this before.
Staff behavior & neutrality:
Being very tall (2 meters/6'7") and of African descent, I was constantly stared at and watched like a hawk by the servers at the public buffet restaurant. Fortunately, I am very confident and comfortable in my own skin, but otherwise, some people would definitely feel discriminated against or feel like their presence was bothering the staff. Personally, I just didn't care.
I also received several comments about my height. Again, I take it as people paying attention to me, but it would be much better if the staff remained 100% neutral. Not everyone appreciates comments about their appearance, even when they are meant to be positive.
The Buffet Timing:
On my very first day at 3:45 PM, I wanted to go to the buffet, but I was told it was already closed. Closing 15 minutes ahead of schedule? Not cool.
The Positives:
Staff: Aside from the staring, the staff is actually very kind, helpful, polite, and attentive.
Food: The food selection is very rich. I tested the Mexican and Asian restaurants, and both were delicious.
The Room: My room offered an exceptional view of the Caribbean Sea. It was very well-equipped with everything you need, including a fully stocked fridge (drinks and water), a hair dryer, pajamas, hand/shower gel, etc.
Conclusion:
An excellent stay overall. It is a complete resort, but they really need to fix the check-in process and train the staff to be more mindful of guest privacy and neutrality.
