The Bonerowski Palace

We just stayed 8 nights in Polish 5 star hotels, including 4 nights at this hotel. Polish 5 star properties would probably be 4-4.5 star in Western Europe. This hotel is smack in the middle of an extremely touristy area. We didn’t like it at all but other people might actually prefer it. The first hotel I encountered that had no umbrellas and it rained for two days. Overall we would not stay here again if we were to go to Krakow again.

The room was spotless, the shower pressure was very good with plenty of hot water. The bathroom had all that you needed for shaving kits, combs, to lotion, shampoo and shower gel. We were staying in an delux room and were greeted with a bottle of Prosecco. Very nice touch! If you needed reservations to anything, the concierge will make them for you. Even for restaurant are booked ❤️. The location can’t be beat.

Overall happy with the stay but not perfect! The young lady at reception and the Englishman doorman was a delight. We booked the large room and it certainly was that. Very large bedroom and an extra sitting room. The beds and pillows are above average. The whole hotel, room and bathroom was kept extremely clean. The flavours from the food from the restaurant in house was amazing. The fish and chips, dumplings and French toast was outstanding. The location of the hotel is superb facing the main square and walking distance to everything else. We stayed there for 5 nights. The disappointing aspect was the breakfast. On the first morning we received a buffet of cold meats and croissants, fruit, cereal and yoghurt and an opportunity to order off the menu for a hot meal. Unfortunately for the following 3 breakfasts the buffet option was removed even though the breakfast cost was the same (apparently there wasn’t enough rooms booked). The coffee we ordered each morning came to us barely warm even when ordering it extra hot. The waitress staff are not very attentive even when only two couple eating at a time. The other issue is that when you book through ********** it shows that you receive a bottle of spirits as a gold member. We enquired about our free bottle and was told they would need to speak to the manager but didn’t hear back from them. We had three bookings in total. So overall I would say above average but not excellent.

Second stay here and will definitely return. The breakfast is exceptional and everything about the rooms and location is perfect.