The Bonerowski Palace

We just stayed 8 nights in Polish 5 star hotels, including 4 nights at this hotel. Polish 5 star properties would probably be 4-4.5 star in Western Europe. This hotel is smack in the middle of an extremely touristy area. We didn’t like it at all but other people might actually prefer it. The first hotel I encountered that had no umbrellas and it rained for two days. Overall we would not stay here again if we were to go to Krakow again.

Here's a shorter version: --- We stayed at Bonerowski Hotel with our 1.5-year-old and had a wonderful experience. The staff were incredibly accommodating and caring — when our room had some issues, they quickly helped us switch to a different one without any hassle. The location is amazing, and the whole place felt genuinely toddler-friendly. We'd happily stay here again with our little one!

A truly special find in Krakow’s best location. The hotel is housed in a 13th-century building, which means rooms have real character — expect charming architectural quirks and unique layouts rather than cookie-cutter uniformity. For anyone who appreciates history and atmosphere, this is a feature, not a flaw. Every staff member was genuinely patient, helpful, and warm. At breakfast, the French toast is not to be missed. The restaurant team went above and beyond — they even prepared a to-go double espresso on request, which set the tone for a perfect morning exploring the Old Town. If you’re looking for a atmospheric, well-located base with soul, look no further. I’d book it again without hesitation.

The luxury apartment with the city view was absolutely beautiful and the view of the square is amazing. The hotel staff were very friendly and helpful during our stay. It’s perfect if you want to be in the square and central to all the must see spots in Krakow.