Novotel Ambassador Seoul Yongsan - Seoul Dragon City

Reviews of Novotel Ambassador Seoul Yongsan - Seoul Dragon City

Novotel Ambassador Seoul Yongsan - Seoul Dragon City

서울드래곤시티, 95 Cheongpa-ro 20-gil, Yongsan-gu, Seoul, 04372, South KoreaSee Hotel Details
Novotel Ambassador Seoul Yongsan - Seoul Dragon City
Novotel Ambassador Seoul Yongsan - Seoul Dragon CityNovotel Ambassador Seoul Yongsan - Seoul Dragon CityNovotel Ambassador Seoul Yongsan - Seoul Dragon City
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Guest Reviews

9.0/10
Great
960 Reviews
Verified reviews
Location9.1
Amenities8.8
Service8.9
Cleanliness9.2
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All reviews(960)
Positive reviews(921)
Reviews with photos/video(264)
Easy to get around(129)
Clean pool(44)
Great swimming pool(44)
Convenient for shopping(42)
Delicious breakfast(41)
Close to metro(35)
Good views(11)
Luxurious(10)
Negative reviews(39)
Anonymous User
Superior Queen Room
Stay Date Sep 2026
Traveling with friends
17 Reviews
10/10
Outstanding
Posted on Oct 4, 2026
The hotel is in a convenient location, close to the subway station. It takes less than half an hour to get to popular spots like Myeongdong and Hongdae, making getting around very easy. The room was very clean and the bedding was comfortable. I would definitely stay here again next time I visit Korea.
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Response from Property: Dear Guest, On behalf of Novotel Seoul Yongsan Ambassador Hotel, we extend our warmest greetings to you. Thank you so much for choosing our hotel and sharing your wonderful experience. We are delighted to know that you were satisfied with the hotel's convenient location and comfortable, clean rooms. Your recognition and support mean a great deal to us. We look forward to welcoming you again on your next visit to Seoul and providing you with the same pleasant and comfortable experience. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan
Guest User
Superior Twin Room
Stay Date Aug 2026
Business traveler
8 Reviews
8.5/10
Very good
Posted on Oct 2, 2026
I have to say, compared to hotels of the same price range in China, the environment here is a bit inferior, and the facilities are a bit old. But since it was arranged by the conference, there's nothing I can do. The transportation is really convenient, and you can browse the women's clothing stores in the big mall next door; after all, they're much cheaper than in Shanghai and the styles are better.
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Response from Property: Dear Guest, On behalf of Novotel Seoul Yongsan Ambassador Hotel, we extend our warmest greetings to you. Thank you for sharing your stay experience. We are delighted to know that you were satisfied with the hotel's convenient location and enjoyed your time shopping in the surrounding area. Regarding your feedback on the hotel facilities, we have carefully noted it down and shared it with the relevant departments for further evaluation and reference. Thank you again for choosing our hotel, and we look forward to welcoming you back to Seoul in the future. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan
Guest User
Superior Queen Room
Stay Date Aug 2026
Couple
1 Reviews
10/10
Outstanding
Posted on Sep 11, 2026
We had a wonderful stay at Novotel Ambassador Seoul Yongsan. The hotel was clean, modern, comfortable, and very well maintained. The location was especially convenient, with Yongsan Station nearby, making it easy to get around Seoul by train and subway. The room was spacious and comfortable, and the hotel had everything we needed for a relaxing stay. The staff were friendly, professional, and helpful whenever we had questions. We also really enjoyed the overall atmosphere of the hotel—it felt upscale without being overly formal. Another big plus was having shopping, restaurants, and transportation so close by. It made exploring Seoul much easier, especially after a long day of sightseeing. Overall, we had a great experience and would definitely stay at Novotel Ambassador Seoul Yongsan again. I highly recommend it to anyone looking for a comfortable, convenient, and high-quality hotel in Seoul.
Response from Property: Dear Guest,Warm greetings from Novotel Ambassador Seoul Yongsan.Thank you very much for choosing to stay with us and for sharing such a wonderful and thoughtful review. We are delighted to know that you enjoyed a comfortable stay and appreciated the quality of our rooms, the modern atmosphere of the hotel, and the convenient location for exploring Seoul.It is especially rewarding to hear that our team’s friendly and professional service contributed to your experience and that you found the hotel to offer a comfortable yet refined atmosphere. We truly appreciate your generous recommendation and your kind intention to stay with us again.We look forward to welcoming you back to Novotel Ambassador Seoul Yongsan on your next visit to Seoul and providing another enjoyable and memorable stay.Best regards,KatrinGuest Relations OfficerNovotel & Novotel Suites Ambassador Seoul Yongsan
Thisisvk🧸ྀི
Superior Queen Room
Stay Date Jul 2026
Solo traveler
7 Reviews
9.0/10
Great
Posted on Sep 22, 2026
This Novotel is decent; it's conveniently connected to a shopping mall and the subway. The environment is also acceptable. However, the service isn't as good as the Novotel Dongdaemun. When cleaning the room, they only made the bed and replenished the toilet paper and water, leaving everything else untouched. Overall, it's a good review, and the location is very convenient.
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Response from Property: Dear Guest, thank you for your review! We are delighted that you were satisfied with the hotel's location and convenience. We will make improvements regarding the room cleaning service. We look forward to providing you with even better service during your next stay! JULIE LEE, Guest Experience Manager
Guest User
Superior Queen Room
Stay Date Sep 2026
Couple
16 Reviews
9.5/10
Amazing
Posted on Oct 4, 2026
Great Great Great! Would like to come again! Great location and facilities!
Response from Property: Dear Guest,Warm greetings from Novotel Ambassador Seoul Yongsan.Thank you very much for your wonderful feedback and for choosing to stay with us. We are delighted to know that you enjoyed your overall experience and appreciated our location and facilities.Your kind support and intention to return mean a great deal to our team. We look forward to welcoming you back for another enjoyable stay in Seoul.Best regards,KatrinGuest Relations OfficerNovotel & Novotel Suites Ambassador Seoul Yongsan
Anonymous User
Superior Queen Room
Stay Date Jul 2026
Business traveler
81 Reviews
9.7/10
Amazing
Posted on Aug 30, 2026
The hotel is conveniently located near Yongsan Train Station and the subway station, making public transportation and taxis easily accessible. The rooms are quite large and very spacious. The hotel staff are enthusiastic and provide great service. The only downside is that there aren't many restaurants nearby, or they are a bit far away.
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Response from Property: Dear Guest, Greetings from Novotel Ambassador Seoul Yongsan. Thank you for taking the time to share your stay experience with us. We are delighted to hear that you were satisfied with the hotel's convenient location, spacious and comfortable rooms, and the warm service of our team. We also appreciate your feedback on the dining options around the hotel. Your feedback is invaluable to us, and we will carefully consider these details and continuously strive to improve the overall stay experience. Thank you again for your support and affirmation, and we look forward to welcoming you back in the near future for another pleasant stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan
Guest User
Superior Queen Room
Stay Date Jul 2026
Family
3 Reviews
9.0/10
Great
Posted on Sep 2, 2026
Yongsan Station is quite convenient, making it easy to get to the airport or transfer to other lines. The room's soundproofing is decent, though there's an indescribable smell in the hallway. The convenience store next door at Ibis is pretty handy for buying things.
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Response from Property: Dear Guest, On behalf of Novotel Ambassador Seoul Yongsan, we extend our warmest greetings to you. Thank you for choosing to stay at our hotel and for sharing your valuable feedback. We are pleased to know that the convenient location of Yongsan Station made your airport transfers easy, and that the excellent soundproofing of the rooms ensured your comfort. We are also pleased that the nearby convenience stores made your daily shopping convenient. Thank you for your feedback regarding the hallway odor. We have carefully noted your comments and will share them with the relevant departments for further investigation to continuously create a more comfortable stay for our guests. We look forward to welcoming you back again and providing you with an even more pleasant stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan
Guest User
Superior Twin Room
Stay Date Jul 2026
Family
1 Reviews
9.0/10
Great
Posted on Sep 9, 2026
It was decent and clean. The location is superb, right by Yongsan Station! It's also close to the National Museum of Korea, and shopping at Yongsan Station is so convenient. Next time, I'm thinking of trying the Mercure too.
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Response from Property: Dear Dear Guest, Greetings from Novotel Ambassador Seoul Yongsan. We sincerely thank you for choosing our hotel and for leaving such a valuable review. We are very pleased to hear that you enjoyed a comfortable and pleasant stay, and that you were particularly satisfied with our hotel's location, which allows convenient access to Yongsan Station, the National Museum of Korea, and nearby shopping facilities. We are deeply honored that our convenient location contributed to your enjoyable time in Seoul. Thank you for your valuable feedback and support. We look forward to seeing you again at Novotel Ambassador Seoul Yongsan on your next visit and providing you with a comfortable and satisfying experience. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan
Guest User
Superior Twin Room
Stay Date Jul 2026
Family
1 Reviews
9.0/10
Great
Posted on Aug 17, 2026
The facilities were impeccably clean, which made for a very comfortable trip! Plus, there's a convenience store right inside the building, and it's directly connected to the station, so I didn't get wet in the rain and could comfortably pick up anything I needed!
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Response from Property: Greetings from Novotel Ambassador Seoul Yongsan to our valued guests. Thank you so much for choosing Novotel Ambassador Seoul Yongsan and for sharing your wonderful feedback. We are delighted to hear that you enjoyed a comfortable stay thanks to the hotel's meticulous cleaning. We are also pleased to hear that the convenient location directly connected to the station and the on-site convenience store were helpful during your stay. We were especially pleased to read that you were able to shop comfortably even on rainy days. We look forward to welcoming you back to Seoul in the future. Best regards, Katrin, Guest Relations Officer, Novotel & Novotel Suites Ambassador Seoul Yongsan
lanpixie
Superior Queen Room
Stay Date Jul 2026
Couple
86 Reviews
8.5/10
Very good
Posted on Aug 14, 2026
This was my second stay here, mainly because it's so close to iPark Mall. The service is pretty mediocre though; they don't even offer turndown service. The location is definitely a plus, as it's convenient to get anywhere from here.
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Response from Property: Dear Guest, Greetings from Novotel Ambassador Seoul Yongsan! Thank you for choosing to stay with us again and for taking the time to share your valuable feedback. We are delighted to know that the hotel's convenient location remains one of the key reasons you chose to stay again. We sincerely apologize that the service during your stay did not fully meet your expectations, especially regarding turndown service. Your feedback is very important to us, and we will share it with the relevant departments and conduct further investigation to continuously improve service consistency. We look forward to welcoming you back in the future and hope to provide you with an even more satisfying and comfortable stay next time. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan
Guest User
Superior Queen Room
Stay Date Jul 2026
Business traveler
26 Reviews
9.0/10
Great
Posted on Aug 14, 2026
The location is decent, especially for the price, as Yongsan Station is nearby and offers easy access to everywhere. Breakfast was also quite satisfactory and met my basic needs. However, the double bed being two single beds pushed together was a bit disappointing.
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Response from Property: Dear Guest, Greetings from Novotel Ambassador Seoul Yongsan! Thank you for taking the time to share your stay experience. We are pleased to know that the hotel's convenient location and proximity to Yongsan Station made your travels easy, and that our breakfast generally met your expectations. We also appreciate your feedback regarding the bedding arrangements. We understand that such arrangements may not suit every guest, and we will share your feedback with the relevant departments for future improvements. We look forward to welcoming you back in the future and providing you with an even more comfortable and enjoyable stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan
Anonymous User
Superior Queen Room
Stay Date Jul 2026
Couple
8 Reviews
9.5/10
Amazing
Posted on Aug 12, 2026
Overall, I had a good stay, although I would recommend keeping expectations reasonable for a Novotel. The room was clean, comfortable, spacious, and bright with plenty of natural light. The bed had a good level of firmness, and both the pillows and duvet were very comfortable. However, I encountered two issues during my stay. First, there was a problem with the motion-sensor light near the entrance of the room. It was supposed to turn on when someone entered or walked by, but the sensor in my room seemed to malfunction. The light kept turning on by itself even when no one was moving nearby, and this happened dozens of times throughout the night. As someone sensitive to light while sleeping, this was quite disruptive. I contacted the front desk the next morning, and they quickly sent a technician who removed the sensor/light system. I really appreciated how efficiently the staff handled the issue, although unfortunately it had already affected my sleep for the entire night. Second, the bathroom floor and the area connecting the bathroom to the room were quite slippery when wet. Extra caution may be needed, especially for elderly guests or families with young children. Before check-in, I received an email informing me that the hotel swimming pool was under maintenance and that guests would need to use the pool at the neighboring Grand Mercure instead. However, during my actual stay, the swimming pool at the 4F Fitness Club was still available for use. The information was therefore somewhat inconsistent, although it did not negatively affect my stay. I also paid to use the sauna facilities. The area was clean and well maintained. The facilities consisted of one cold bath, one hot bath, and a dry sauna. There was no wet sauna or steam room, and I personally found the dry sauna temperature to be relatively mild. If the sauna is an important part of your stay, you may want to consider whether the facilities meet your expectations before paying the additional fee. Overall, the room itself was comfortable and spacious, and I was impressed by how quickly the staff responded when I reported the sensor issue. There were a few minor issues with the facilities and communication, but the stay was generally pleasant. A good hotel overall, just don't set your expectations too high.
Response from Property: Dear Guest,Thank you for staying at our hotel and taking the time to write a review. We are very regretful for the displeasing experience you had at our hotel. Please be assured that we take your feedback seriously and your thoughts have been shared with our team. We sincerely hope you will grant us another chance to provide you a better service, as we always try to learn from our mistake and strive to give the best service experience to every guest. JULIE LEE, Guest Experience Manager
Anonymous User
Superior Twin Room
Stay Date Jul 2026
Family
24 Reviews
9.2/10
Great
Posted on Aug 11, 2026
Connected to Yongsan Station Exit 3 via a covered skybridge, this hotel is just two stops away from the transportation hub of Seoul Station, making it quite convenient for reaching major shopping areas. The lobby is grand, definitely five-star quality, and the rooms were even newer than expected – it doesn't feel like a hotel that opened in 2017; perhaps it's been renovated? On the downside, there's no convenience store directly below the hotel, so if you want snacks or drinks at night, you have to buy them on your way back from the subway. Also, the bathroom sink area is open-concept, and there's no shelf in the shower, meaning you have to step out to get dressed after showering, which is a bit inconvenient. Housekeeping wasn't very thorough; they occasionally forgot to restock tissues and towels. Despite these minor issues, I stayed for five nights and was generally satisfied. I'd still consider this hotel for my next trip to Seoul.
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Response from Property: 尊敬的賓客:感謝您入住酒店並分享您的詳細反饋。很高興得知您對酒店的地理位置、客房及整體住宿體驗感到滿意。對於您提到的客房清潔及設施方面的問題,我們深表歉意,並會將您的意見與相關團隊分享,以持續提升服務品質。感謝您的支持與建議,期待您下次再次光臨!JULIE LEE, Front Desk Manager
Guest User
Superior Twin Room
Stay Date Jul 2026
Solo traveler
1 Reviews
8.5/10
Very good
Posted on Aug 7, 2026
I had to stay an extra day and booked this place in a hurry. There was a bit of a hassle due to a pricing display issue with Trip.com, but it was quickly resolved, allowing me to stay another day without any problems. The view was a bit disappointing as it's currently a construction site below. Since it wasn't a high floor and the right side was blocked by a protruding building, the view was limited. The bathtub was great and the bedding was superb. Most importantly, it's directly connected to Yongsan Station Exit 3, which was incredibly convenient. Enjoyed my 'hocance' (hotel vacation) during the hot summer.
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Response from Property: Dear Dear Guest, Greetings from Novotel Ambassador Seoul Yongsan. We sincerely thank you for taking the time to leave such a thoughtful review. We are glad to hear that you were able to comfortably extend your stay at our hotel, even though you had to stay an extra day unexpectedly. We are especially pleased to hear that you were satisfied with the comfortable rest, including the bathtub and bedding in the room. We are particularly pleased to hear that our convenient location, directly connected to Yongsan Station, was helpful for your travels during the hot summer months. On the other hand, we fully understand that you may have been disappointed with the view from your room due to ongoing construction. We will take your valuable feedback regarding the room view into account to provide a better stay experience in the future. Since you visited us on an unexpected schedule, we hope you enjoyed a relaxing staycation and a pleasant time at our hotel. We look forward to offering you an even more satisfying experience on your next visit. Thank you. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan
Guest User
Superior Queen Room
Stay Date Jul 2026
Couple
3 Reviews
10/10
Outstanding
Posted on Aug 3, 2026
From the moment I checked in, I was greeted with bright smiles, which gave me a great first impression of the hotel. Its proximity to Yongsan Station makes it easily accessible, and the variety of nearby facilities makes it perfect for a staycation in Seoul. I'm leaving with wonderful memories and feeling well-rested!
Show OriginalGoogle Translated
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We hope to see you again very soon.JULIE LEE, Guest Experience Manager