Reviews of Novotel Ambassador Seoul Yongsan - Seoul Dragon City

Response from Property: Dear Guest, Welcome from the Novotel Ambassador Seoul Yongsan! Thank you for taking the time to share your experience following your recent stay with us. We are delighted to learn that you highly appreciated our hotel's convenient location, spacious and comfortable room, and easy access to Seoul's main attractions thanks to convenient transportation links nearby. We are also pleased that you were able to enjoy the beautiful evening views of the city. Your kind words are greatly appreciated by our team and inspire us to continue to do our utmost to make every visit to our guests truly comfortable and memorable. We sincerely thank you for your trust and look forward to welcoming you back to the Novotel Ambassador Seoul Yongsan. Best regards, Katrin, Guest Relations Officer, Novotel & Novotel Suites Ambassador Seoul Yongsan

Response from Property: Greetings from Novotel Ambassador Seoul Yongsan. Thank you so much for your kind feedback. We are delighted that you chose our hotel for such a special occasion as your birthday month and that you enjoyed our small celebration. We are especially pleased to hear that you were satisfied with the pleasant atmosphere of the lobby and the cleanliness of the hotel. Your words encourage us to continue striving to provide you with a comfortable and memorable stay. We look forward to welcoming you again. Best regards, Katrin, Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Response from Property: Dear Guest,Greetings from Novotel Ambassador Seoul Yongsan!Thank you for taking the time to share your feedback following your recent stay with us.We are pleased to know that you found our hotel conveniently located near Yongsan Station.At the same time, we appreciate your comments regarding the in-room electrical controls. Your feedback is valuable, and we will share it with the relevant department for review as we continue to improve guest comfort and usability.Thank you once again for choosing Novotel Ambassador Seoul Yongsan. We sincerely appreciate your support and look forward to welcoming you back in the future.Best regards,KatrinGuest Relations OfficerNovotel & Novotel Suites Ambassador Seoul Yongsan

Response from Property: Dear Guest, This is Novotel Ambassador Seoul Yongsan. Thank you for taking the time to share your stay experience with us. We sincerely apologize for the soundproofing issues that affected your sleep during your stay. We are also pleased to learn that our team promptly changed your room to make your stay more comfortable. We also appreciate your positive feedback on the hotel's convenient location and the surrounding cafes and restaurants. Regarding your feedback on gym usage, we have recorded it and shared it with the relevant departments for further evaluation and optimization. Thank you again for choosing to stay at Novotel Ambassador Seoul Yongsan. We look forward to welcoming you back in the near future and providing you with an even more comfortable stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Response from Property: Dear Guest, Greetings from Novotel Ambassador Seoul Yongsan. Thank you for taking the time to share your stay with us. We sincerely apologize for any inconvenience or disappointment you experienced during your stay. We fully understand the negative impact this caused on your experience, especially the lengthy process of resolving the room lock malfunction and the communication difficulties regarding breakfast arrangements. We regret that we were unable to provide you with the smooth and comfortable experience you deserved. We have carefully noted your feedback and will review and follow up with the relevant departments to further improve our service processes and communication. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you again in the future and provide you with an even more satisfying stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Response from Property: Greetings from Novotel Ambassador Seoul Yongsan to our valued guests. Thank you very much for taking the time to share your feedback after your stay. We were delighted to read your comments that you found our hotel convenient for sightseeing in Seoul and that you would like to stay with us again. We will continue to strive to make our hotel an even more comfortable place for our guests to stay. We look forward to welcoming you back again. Best regards, Katrin, Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Response from Property: Greetings from Novotel Ambassador Seoul Yongsan to our valued guests. Thank you so much for sharing your feedback about your stay. We are delighted to hear that you had a comfortable stay. We are especially encouraged to hear that you enjoyed your first stay in Yongsan and that you would like to return. We will continue to strive to provide you with a satisfying stay. We look forward to welcoming you back again. Best regards, Katrin, Guest Relations Officer, Novotel & Novotel Suites Ambassador Seoul Yongsan

Response from Property: Dear Guest,Greetings from Novotel Ambassador Seoul Yongsan.Thank you for taking the time to share your experience with us.We are very pleased to hear that you enjoyed your stay and found our location convenient. It is also wonderful to know that our team helped make your visit a pleasant one and that you were comfortable in your room.Thank you as well for your feedback regarding the gym operating hours. We understand that extended access can be important for guests with different schedules, and your comments will be shared with the relevant team for consideration.We truly appreciate your kind review and hope to welcome you back again on your next visit to Seoul.Best regards,KatrinGuest Relations OfficerNovotel & Novotel Suites Ambassador Seoul Yongsan

Response from Property: Dear Guest,Greetings from Novotel Ambassador Seoul Yongsan. Thank you very much for your wonderful review and perfect rating.We are truly delighted to hear that you had such an enjoyable stay with us and that our convenient location and accessibility contributed positively to your experience. It is also wonderful to know that the direct connection to the station and nearby shopping facilities made your visit even more comfortable and convenient.Your kind feedback means a great deal to our team and encourages us to continue providing memorable stays for all of our guests.We sincerely look forward to welcoming you back again on your next visit to Seoul.Best regards,KatrinGuest Relations OfficerNovotel & Novotel Suites Ambassador Seoul Yongsan

Response from Property: Dear Guest,Greetings from Novotel Ambassador Seoul Yongsan. Thank you very much for your excellent review and perfect rating.We are delighted to know that you had a comfortable and enjoyable stay with us. Your kind feedback regarding our location and overall convenience is truly appreciated by our team.It was a pleasure welcoming you to our hotel, and we sincerely look forward to seeing you again on your next visit to Seoul.Best regards,KatrinGuest Relations OfficerNovotel & Novotel Suites Ambassador Seoul Yongsan

Response from Property: Dear Valued Guest, Thank you for choosing to stay at Novotel Ambassador Seoul Yongsan and for taking the time to share your experience. We are delighted to hear that you were satisfied with your overall stay. We also appreciate your valuable feedback. Guest feedback is very important to us, and we will share your observations and suggestions with the relevant teams as an important reference for continuously improving our service quality. Thank you again for your support and affirmation, and we look forward to welcoming you back in the near future. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Response from Property: Dear Valued Guest, Thank you for choosing to stay at Novotel Ambassador Seoul Yongsan and for giving us a perfect score. We are delighted to know you had a pleasant stay. A special thank you for your recognition of our team; your encouragement will be shared with our colleagues and is a great motivation for everyone. We are also happy to know you would like to choose our hotel again for your next visit. Your trust and support are the driving force behind our continuous improvement. We look forward to welcoming you back in the near future! Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Response from Property: Dear Guest,Greetings from Novotel Ambassador Seoul Yongsan. Thank you very much for your wonderful review and perfect rating.We are delighted to hear that you had such an enjoyable stay with us and that you were satisfied with the breakfast selection during your visit.Your kind feedback is sincerely appreciated by our team, and we truly look forward to welcoming you back again for another pleasant stay in the future.Best regards,KatrinGuest Relations OfficerNovotel & Novotel Suites Ambassador Seoul Yongsan