I need a last-minute place to stay for my family because we have to drive to St. Augustine and help my daughter move out of her college dorm on Saturday, November 15th. I couldn't find much availability due to the busy seasonal festival in the city that weekend. However, on Thursday, November 13, a room in this place became available on Airbnb. I felt very lucky since the property was perfect—right in front of my daughter's new dorm—and the nightly rate was reasonable. I contacted the host to discuss details and booked immediately. On Friday, November 14, the host kept communicating with me, sending more information about the property and check-in instructions. The communication continued on Saturday morning, leading up to my check-in at 4pm. I drove four hours and spent the morning helping my daughter move. Around 3pm, I went to the property to check in. While reviewing the instructions on my phone, I noticed a new message sent at 11am stating that the host had canceled my reservation due to a booking error and suggested I book elsewhere. They didn't follow up after I didn't respond, and since I was busy with driving and moving, I wasn't on my phone. They could have at least called to confirm I received the message. I requested a phone call to discuss the situation, and a man identifying himself as Andrew called me. He blamed the owner for overbooking and said they found out on Friday night. He offered me a different property, but I declined because it was far away and less convenient. I asked for a full refund. When I inquired why I wasn't called directly, he replied, 'That's why we sent you a message 4 hrs ago.' So why wasn't I informed about this right away if they knew on Friday night or in the morning, rather than sending me check-in instructions? If I didn't interact with the message they sent, at least a phone call was merited to ensure I received the message. He seemed indifferent about the situation. Horrible management. I had to drive back home the same day since nothing else nearby was available or was overpriced. All this while dragging my wife and small kid around. This was the start of a series of misfortunes that evening. A few hours later, I noticed the reservation wasn't even canceled on the Airbnb app, yet I saw a refund had been issued. I had to contact customer service for assistance. Horrible experience they have a lot of room for improvement.